"Sometimes a scream is better than a thesis."
-- Ralph Waldo Emerson (1803-1882) American author, minister, & activist
A few weeks ago a client asked for my advice on how to deal with a staff member. The guy had jeopardized a major account because of thoughtless behavior. My client then reprimanded him. However, he still felt the guy didn't grasp how serious the situation was. I told my client, "You're so rational and calm that the guy doesn't know how angry you are. Support him, but really let him have it." He did that this week...and the guy got it.
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