John Moore at OurHouse helps me continue my roll thinking about multiprojecting, multitasking, and, well, juggling. In a recent writeup of a presentation by Cynthia Haddock, who works in polarity management, I think we might find the seeds of a strategic approach to keeping multiple irons in the fire -- and hot, too.
I'd like to add my voice to the chorus in thanking Paul Williams and John Moore for sharing their time, energy, and expertise to our blog discussions last week. These two took a personal and professional risk in joining our conversation, and did what many individuals and companies are not willing to do -- engage the critics in open conversation, leaving themselves vulnerable to uncomfortable questions and critiques.
This morning, John Moore posted some interesting thoughts about differentiating one's business. The one I'm stuck on right now is creating a great customer experience. After all, it's the thing that started this conversation in the first place, and it's the one we still haven't really addressed head on.
So far, here are some elements that I've seen in our posts over the last several days: