It was early in the year 2000. Our computers had not shut us out and there was still an atmosphere of cautious optimism in the air about commerce, especially of the new economy type; the focus of my favorite magazine, Fast Company. Everything was going well, except that my company was being bought and my job eliminated.
Wait a moment, you might say; this is a story about customer service, isn’t it? Indeed it is exactly that.
Read More »