Okay, in introducing me onto the Fast Company Customer First Blog, David Lidsky said he enjoyed a heated debate with me and thought I might provoke some discussion. So I don’t want to disappoint him.
What David and I have debated is that a customer could have an experience that might not be perfect in delivering all the basics, but is so fulfilling emotionally, that they will be compelled to tell others about the experience and return willingly again and again.
Fast Company senior editor David Lidsky will appear on ABC World News This Morning at 4:30 a.m. ET tomorrow, Thursday, May 6, to discuss JetBlue's attempt to go from niche airline to major industry player. I know it's early, but tune in if you can!