With my apologies to David Letterman, let me present (in my opinion)
the Service-Inspired Top Ten Customer Service Mistakes made by leaders
of corporations, customer service reps and their managers.
10. Lack of knowledge about how much a lost customer can cost your company
- in fact, you have the least experienced people handle your most
important asset! Lost customers means lost revenues and profits.
9. You are not keeping your promises - you advertise one thing then make it impossible for your customers to deal with you!
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