Almost a year ago, I wrote about how Best Buy handled a situation that could have snowballed in much more than an embarrassment - it could have become a PR nightmare.
Read More »
Yes, customers today have a wider reach than they ever had. The experience they have of your company or store will have repercussions. The best way to make sure that experience is positive, is to have a culture that rewards and encourages those who provide one for your customers.