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Real Tools for Virtual Teams

By: Gina Imperato
Where's the best place for teams to work when their members are located in far-flung places? On the Web. Here are ratings of a collection of Web sites designed to make teams work virtually anywhere.

Ray Gaither, 54, is almost never in his office. At least, not his physical office. As the president of Fisher Brittany Consultants Inc., a Brooklyn-based consulting firm, he spends most of his time on the road. But just because he's out of town doesn't mean he's out of touch with his five employees. In fact, most nights after Gaither has settled into his hotel room, he and his colleagues get together in their virtual office. Their meeting place? HotOffice (www.hotoffice.com), a Web site that they use to hold online conferences in which they troubleshoot problems and brainstorm ideas. "Every one of my people has a laptop, a video camera, and HotOffice," says Gaither. "That's how we're able to stay in touch."

Figuring out how to "stay in touch" is one of the big challenges for colleagues who have to work together, even though most of them work in different places. And staying in touch doesn't just mean communicating -- it means sharing documents, organizing calendars, clarifying who's doing what by when.

How solid are Web-based tools that claim to address these and other teamwork challenges? Does using those tools require more work than they're worth? Fast Company spent time on four of the Web's most popular teamwork-oriented sites in order to explore these and other questions. We rated each site on a scale of one to five for its utility and its usability. Feel free to share our perspective with members of your team.

eRoom.net: (www.eroom.net)
Utility: * * * *
Usability: * * * *
Cost: Free for groups of up to 4 people; $100 per project per month for groups of up to 10 people; $295 per project per month for groups of up to 40 people.

ERoom takes the idea of project teams seriously. The service, which seems ideal to meet the needs of teams within companies (as opposed to, say, a group of free agents), is designed to help people who are working together on a specific project. Its digital workspace -- or, in the spirit of the company's name, its virtual room -- offers lots of useful features. Teams can share documents, compare schedules, or conduct threaded discussions. Even better, eRoom's tools are remarkably easy to use.

Let's say that you want to start a new aspect of a project. A pop-up window asks whether you'd like to create a folder, a list, a link, an email box, or a poll. To make things even easier, eRoom offers templates. If you want to create a list, you can select a contact-list template or a task-list template. To create a task list, you just add the appropriate details under predefined columns: task, owner, priority, due date, and status. Since eRoom is linked to desktop applications such as Microsoft Outlook, the task is automatically added to your computer's desktop To Do list.

ERoom also makes it easy to share files and folders that already exist on your computer's hard drive. Just drag and drop those items into your virtual room, and they're instantly available to any member of your group -- provided that you grant access to those members. ERoom does a nice job controlling access (who can see a document, who can only read one, who can read or edit one) and controlling versions (who changed what document and when).

From Issue 36 | June 2000

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