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The Change-Agent Blues

By: Anna Muoio
Face the Music gives voice to the laments of change agents and knowledge workers.

The singer closes his eyes, tilts his head back, and, as his right foot taps on the worn wooden floor of the No Parking recording studio in Rosendale, New York (a stone's throw away from Woodstock), Deaf Lemon Meringue belts out the blues in a deep voice laced with a slight Irish brogue. But Deaf Lemon (known by day as Paul Duffy, 47) isn't singing about the troubles back in his native Dublin, or about rain that won't stop falling, or even about some woman who done him wrong. He's singing about life in the new world of work. Specifically, he's singing the "Overcommitted Blues":

My calendar's full,
My Day-Timer's frayed,
My voice mail's overloaded,
I'm way underpaid.
Got tons overdue,
Several deadlines to meet,
The only things working
Are my two left feet.
I'm a-fumblin' -- got those overcommitted blues.
If you see me at the watercooler, please don't stop and schmooze.

Although James Cotton isn't exactly quaking in his boots and B.B. King isn't rushing to restring Lucille, Face the Music, an "interactive musical-edutainment" band, is cutting its first CD. The group, an intriguing collection of full-time consultants and musicians, has been invited into some big companies -- including Consolidated Edison and General Electric -- to help their employees give voice to a few of the universal laments faced by people in every walk of life.

The emcee, one of the lyricists and the band's clarinetist, is Blind Willy Nilly ("I see more with my eyes closed than open"), aka Mitch Ditkoff. Ditkoff, 52, is also president of Idea Champions, a Woodstock, New York-based training company that has worked with such companies as Bell Atlantic, Coca-Cola, and VH1. "One night, my wife and I were listening to a local blues band -- Ernie and the Wild Cats -- when the idea to start a band that would sing the corporate blues first came to me," he explains. "The corporate blues exist. And if those feelings aren't externalized, they infect people with doubt, cynicism, and negativity -- which makes it harder for people to excel."

Ditkoff approached South Bend Slim, aka Paul Kwiecinski. Kwiecinski, 43, was a project manager at Ford before joining MetaSystem Consulting Group. Kwiecinski, who also plays a mean bass, jumped on the idea of the blues as a metaphor for change. "If the blues teaches us anything, it's that despair is not the only alternative to adversity," says Kwiecinski. "But the blues isn't about finding a solution to what's wrong; it's about stating what the feeling is. To change a bad situation, you first have to acknowledge it."

Ditkoff and his team conduct extensive interviews before their performances. This "needs assessment" helps the band figure out some of its clients' prickly organizational issues, which they then transform into song. "At first, people are a little freaked because we're singing about them," says Ditkoff. "But then they relax and laugh at themselves."

That laughter was just what Tom Hawley wanted when he invited Face the Music to perform at the end of a three-day off-site. "People began laughing when they realized that the band was singing about them," says Hawley, director of HR at FIS (Food Ingredient Specialities), a Nestle subsidiary.

From Issue 34 | April 2000

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