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Consultants - Get off the Gravy Train!

By: David Dorsey
Consultant Debunking Unit

For some time now, the Consultant Debunking Unit (CDU) has been on the scent of something that's been, well, dogging the world of consulting. For years, we've all known that consulting, as a profession, is getting a little, well, dog-eared. But recently, consultants have, well, gone to the dogs -- literally.

Take, for example, Guy Kawasaki's "Rules for Revolutionaries" (HarperBusiness, 1999). Kawasaki has mastered what every successful consultant needs to master: the art of getting dogs to eat their dog food -- and, even more important, getting yourself to eat it too. He counsels people to "eat like a bird," "poop like an elephant," "flow with the go," and "eat your own dog food." In the best-seller "All I Really Need to Know in Business I Learned at Microsoft" (Pocket Books, 1998), Julie Bick, another convert to canine consulting, barks, "Eat your own dog food, but don't believe your own press releases."

Underneath all of that advice rests an assumption: Dog food is considered somewhat distasteful -- and that to (puppy) chow down, you need the help of a consultant. To test that premise, the CDU sicced a dogged debunker on the case.

First, the CDU went to the Web and visited Dr. P's Dog Training Library (www.uwsp.edu/acad/psych/dog/dog.htm) -- a compendium of canine motivational wisdom. On the site, Dr. P offers a kennelful of advice on all things doggie: aggression, barking, digging, jumping, shyness, separation anxiety, even submissive urinating. But Dr. P offers no advice on how to get Fido to eat -- maybe because it's not a problem. Also on the site, one expert contributor shares this wisdom on feeding and nutrition: "Humans have complete control over a dog's food consumption." However, that contributor continues, dogs are excellent at manipulating their owners into feeding them more, or feeding them something else. A dog may have learned that by holding out long enough, it will get something tastier -- and so, refuse to eat its food. Pet-food manufacturers are aware of this doggie ploy and produce very tasty premium food. A perverse result is that most dogs continue to eat even when they are no longer hungry, because the food tastes good. So the problem isn't getting dogs to eat the dog food -- it's getting them to stop!

Nevertheless, the CDU, hot on the trail, carried on. Feeling snoopy, the CDU contacted a number of companies, including Alpo, Friskies, Natura Pet Products, Ralston Purina, and Triumph Pet Industries. Finally, one alpha male emerged: Ward Johnson, owner and president of Minneapolis-based Sojourner Farms, a company that makes "natural" dog food with "human-quality ingredients." Johnson marked his territory: "Our food is highly palatable. Dogs go insane for it."

Just how difficult is it to get dogs to eat dog food? Not hard at all, according to Johnson, as long as the food contains nutrients, and sometimes even that isn't necessary -- a lesson that consultants should understand instinctively.

"The major factor is the nutritional content of the food," says Johnson. "Dogs have an innate ability to seek out the nutrients they need. The more raw, natural nutrition that a company adds to its food, the more dogs will be passionate about that food. Food is a driving force in a dog's life."

For another pooch perspective, the CDU turned to Lara Strazdin, manager of communications at Iams Co. A dog's willingness to eat, she says, sometimes depends more on the breed than on the food. "A Labrador retriever," Strazdin says, "will eat a plateful of bolts and screws -- and lick the plate clean."

From Issue 34 | April 2000

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