There seems to be a predictable arc to business success today: Launch a company; make a splash; do an IPO; write a book. It's the last part that almost always disappoints. How many books by or about big-name company founders can you name that really capture the drama, the heartache -- and the lessons -- behind their success? All too often, smart business leaders write dumb books.
But not always. The best books about companies tell great stories. They are packed with experience, rather than absolutes. They offer an honest look at awkward beginnings, botched decisions, magic meetings, bursts of genius, improvised solutions, and moments of truth. And in most cases, they're not stories of invention; they're stories of reinvention. They tell of leaders and companies that transform what it means to be in business.
Fast Company thumbed through a stack of recently published company stories that have been spun in this spirit. Here are the secrets of success that these books yield.
As narrated by Swedish journalist Bertil Torekull, "Leading by Design: The IKEA Story" (Harper Business, $26) reads at first like a standard tale of the mythic boyhood and intellectual development of the "legendary founder." The front end of Torekull's book is packed with details from the early life of Ingvar Kamprad (the "I" and the "K" in IKEA): his German grandparents' immigration to the dark woods of Slammed; the dyslexic farm boy who, at the age of five, became an enterprising peddler -- setting up shop at a roadside "churn stand" (a country store) that evolved into a $7 billion business, with 150 stores in 30 countries.
Once Torekull gives up this ponderous layer of psychological commentary and lets Kamprad speak, the book tells a very different story -- the story of IKEA's "business idea." The core of the idea is "democratic design": the trinity of attractive form, inexpensive production, and high function. That idea, combined with what Kamprad calls "the underdog's obsession with always doing the opposite of what others were doing," propelled him and his young, unconventional, risk-taking comrades along a path of constant innovation and experimentation.
The real secret of IKEA's success? "We are a concept company," answers Kamprad. IKEA's concept is articulated in a document drafted by Kamprad in 1976: "a furniture dealer's testament." It outlines a set of nine commandments -- including perpetuation of the "IKEA spirit" of enthusiasm, thrift, responsibility, humbleness, and simplicity; and "always asking why we are doing this or that . . . refusing to accept a pattern simply because it is well established."
Tom Chappell doesn't make furniture, but he agrees with the IKEA philosophy. In his new book, "Managing Upside Down: The Seven Intentions of Values-Centered Leadership" (William Morrow, $25), Chappell says that the winning concept behind his company is as basic -- and as profound -- as encouraging people to know who they are. The founder and CEO of the natural-products company Tom's of Maine (and the author of "The Soul of a Business" [Bantam, 1993]), Chappell has been a leading proponent of the philosophy that doing good is good for business.
That sounds nice. But it also sounds just a little trite. How do you create a successful business on the basis of values? What it comes down to, says Chappell, is asking the right questions -- not, "Where do we want to go?" or "How do we get there?" but "Who are we?" and "What do we believe in?"
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