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Complaint: Sent: Friday, February 29, 2008 11:59 AM
To: agent@rushcard.com; complaints@complaints.com; Shearin, Thelma (DMHMRSAS)
Subject: DO NOT DELETE - SERIOUS PROBLEM

To Whom It Concern:

I am contacting all media and newspapers I can until Russell Simmons hears about this.

This is just one email that I sent to rushcard agents. I only got an auto response saying they receive my complaint, nothing else.

I would like to say that the TV stations are advertising Rushcard.com so people can obtain a debit card, well this is a rip off. When you join rushcard.com, you have to pay 1.95 + whatever the atm charges which is usually 2.50 to 3.00, which I usually pay 4.95 to get my own money, and you have to pay 1.00 on swiping transactions.

I have a Rush card and I tried to withdraw my money on payday on February 1, 2008 for 780.00 from Bank of America's Atm Machine. The machine did not dispense my money. I tried to do the transaction again, now it was insufficient funds. I didn't receive the money at all. I went inside to talk to the people at Bank of America and they said they couldn't help me, that I would have to talk to my Bank (rushcard). I called Rushcard and talked to some foreign person (which is always the case, and you can't never understand what they are saying) in which they told me that I would have to fill out some Error allegation papers which they faxed to me and I faxed back 5 times.

I have been calling Rushcard since my money was taken, and all I can get is a foreign person telling me the papers have been forwarded to their corporate offices which no one seems to have the number to. I have sent all necessary paper work, and they tell me its going to take 90 days. I feel like it didn't take 90 days or seconds for them to take my money and put it in the hold status so why can't they just give me my money back. A guy named Victor has called me twice asking me for a receipt from that day. I faxed the receipt along with the other papers, but the only receipt that Bank of America's ATM gave me only showed by balance, nothing more and nothing less. That is all I have. That receipt has the number on transaction number on it and I have called the ATM network services and they said they don’t see why my bank is taking so long to give me my money because their records indicate that I didn’t get my money that day, but they can’t issue my money, my bank has to do it.

780.00 might be chump change to Russell Simmons and his associates but it's a hell of a lot to a working person such as myself. I want my money back and if I don't receive my money, legal and media actions will be taken as well as the internet. People need to know about this RUSHCARD that is advertised on TV. with the high fees, and no dispense of money. Because of this, I have surely cancelled my direct deposit. This happen 3 times to me, but it won’t happen again because I have cancelled my direct deposit with this company. I’d rather wait on my check being mailed then to mess with this company ever again.

There are a lots of complaints found on the internet and it's a lot more people complaining. All I get is a foreign person telling me it takes up to ninety days. Well May 1 will be ninety days, I don't know what the hold up is but if my money is not there on May 1, I will be pursuing this at a higher level. All I want is my money back that I worked damn hard for. I didn't work to give my money away especially to rich people.

For other complaints refer to: http://russellsimmons.humanarchives.org/guestbook, http://www.creditcardbling.com/comments/gbook.php. These are only a few. You can find more by doing a internet search and typing in Complaints about Russell Simmons rush card.
Thelma Shearin