Thomas's Recent Content
Member Blog | 0 recommendations | May 07, 2008 11:19 am
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Fast Talk
| May 07, 2008 10:35 amA. Yes, I do. Just like I have a problem with people not excusing themselves from a restaurant table when they receive a cell phone call. It's just common courtesy.
While I will conceed...
Member Blog | 0 recommendations | May 06, 2008 11:49 am
In my last post I talked about how the customer experience usually starts far before they choose to...
Member Blog | 0 recommendations | May 02, 2008 12:15 pm
In my previous post talking about 'Measure' I introduced you to a company called Clickfox (...
Fast Talk
| April 29, 2008 2:33 pmA. I agree with Karen McGrane - they need to adapt and change. I think where they are getting all caught up is in thinking of their music like physical inventory. It's not about how many units you...
Fast Talk
| April 29, 2008 12:17 pmA. Interesting idea - it's almost like a Customer Service intervention. It would be worth the companies being involved so that they can see where they need to improve their customer satisfaction...
Member Blog | 0 recommendations | February 18, 2008 3:06 pm
When implementing consistent products and services across multiple channels, it...
Member Blog | 0 recommendations | February 18, 2008 3:04 pm
When considering offering your products and services across multiple channels, it...
