What is good design? I asked friends and colleagues what good design is. Most of them answered naming a few products or mentioning a designer’s name. I felt that these answers were not getting...

In the last two years I have seen a consistent and ever growing decadence at big box retailers in the US. Recently I found myself choosing NOT to shop at Home Depot, but instead to visit a smaller...

For a long time customer service has been a strong strategic tool for many service-based companies like USAA Insurance Company and the Four Season Hotels and resorts. However, today, product-based...

The Design Brief, which states the parameters of a project in relation to the user/consumer, is a common document that guides designers through the process of product development. However,...

Recently, I was invited to speak at a conference celebrating “Earth Day.” My presentation consisted of “Everyone Considered,” a talk concerning our design process, which considers...