Comment on Node ant

Helmut Fleps — Thu, 05 Feb 2009 19:20:23 -0500

This type of thinking can be extended to processes, such as, sales pitches, sales cycles, and pipeline management. Furthermore, the empathetic point of view can only help a company because it allows associates to understand the point of view of the customer, and shape procedures accordingly.

However, I disagree with Karen. "T-Shaped" people are all around us. The problem is that companies try to 'dumb down' duties and make jobs mundane, thus to have that person expendible. This is both in business and creative operations.