http://www.fastcompany.com/member_recent_content/144545 Member recent activity block for member profile page en http://www.fastcompany.com/comment/comment-node-ant-2679 <p>Good article, but I think you blew it on the Comcast twitter. It's not just "I have confirmed" messages thrown into the ether. There's very much a two-way conversation, in which folks who have gotten fed up with Comcast's over-the-phone "service" contact the account via Twitter, and get responses (and the public responses encourage other folks to do the same). The companies that use Twitter well are the ones who recognize that it has to be at two-way medium.</p> <p>Aside from that, wonderful article (here via Kathy Sierra's Tweet, by the way).</p> Tue, 28 Oct 2008 07:58:27 -0400 Adam Lipkin 1062079 at http://www.fastcompany.com