CUSTOMER SERVICE IS KING

Arnold Beekes — Tue, 01 Dec 2009 02:53:36 -0500

I just finished reading the book Trust Agents from Chris Brogan and Julien Smith. Obviously it is a must read for everyone in the business world.

When I reflected on the content I had some kind of epiphany. Most corporations and organizations do think that when the crisis is over that they will return to the previous state of ‘business- as-usual’. We just have to focus on some more cost cutting and then we will be good for the next phase. Not much will change.

COMMAND AND CONTROL: INNOVATION NEEDED!

Arnold Beekes — Wed, 25 Nov 2009 09:04:49 -0500

HOW TO GET OUT OF THE BUSINESS-AS-USUAL TRAP

Arnold Beekes — Wed, 18 Nov 2009 05:32:04 -0500

One of the main constraints that managers and executives face is time and related to that priority. The day-to-day business and its challenges, small fires and other problems are consuming all their energy and time. They are always so busy and their agenda’s are fully booked. There is hardly any time left to get lunch or even to go to the bathroom.

HOW TO GET OUT OF THE BUSINESS-AS-USUAL TRAP

Arnold Beekes — Wed, 18 Nov 2009 05:31:39 -0500

REFRESH YOUR BUSINESS PARTNERS

Arnold Beekes — Thu, 12 Nov 2009 07:44:08 -0500

Most organizations do have a fix set of partners. They cover many area’s:

-
Accountants

CHANGING? YOU FIRST……….!

Arnold Beekes — Tue, 03 Nov 2009 03:16:28 -0500

It is an open door to talk about all the change that is necessary and all the change programs that are work in process.

However, there is also plenty of evidence (McKinsey, IBM) that the majority of the changes do not deliver the required results. There are two main reasons for this issue.

WHAT KIND OF INNOVATOR ARE YOU?

Arnold Beekes — Tue, 27 Oct 2009 04:59:51 -0400

In the book ‘Old Masters and Young Geniuses’ by David Galenson there are two types of innovators researched. His analysis of the life cycles of creativity has considered painters, sculptors, poets, novelists and movie directors.

HOW TO CLOSE THE CORPORATE GAP? BRIDGE BUILDERS NEEDED!

Arnold Beekes — Tue, 20 Oct 2009 10:33:37 -0400

It looks like the gap, the divide is getting bigger instead of getting smaller.
Which gap? Well, between on one hand the Corporate leaders and managers who are not open to change, who continue to do business as they have done for many years now and on the other hand mostly the consultants, bloggers and entrepreneurs who know that the 21st century requires a new way of doing business.

So, what is needed are bridge builders. People who can bridge the gap and thus connect the merits of both approaches.
What is needed to be a great bridge builder?

HIRING FOR AWESOMENESS OR FOR AVERAGENESS

Arnold Beekes — Tue, 13 Oct 2009 04:00:13 -0400

Most recruiting companies list in their job requirements exactly what experience the candidate should bring. They prefer to hire someone who has done exactly the same job in another company, but in the same industry.

They think that they play it safe in this way. When there is a fit, they think that there is hardly any risk, as the person has done that particular job before.

MARKET SAVVINESS IS CRUCIAL FOR A LEARNING ORGANIZATION

Arnold Beekes — Tue, 06 Oct 2009 04:15:01 -0400

On one hand it is clear that changes are speeding up, in business, technology, the market, legislation, demographics and so on. It is a challenge to keep up to date with all these new developments.

On the other hand there is an increased focus on the inner workings of an organization. Most of the attention is directed towards restructuring, lay-offs and financial survival.