Poor Customer Service... A Blessing?

BJ McKay — Wed, 13 Aug 2008 21:48:29 -0400

I had parked my car in a pay parking lot prior to a meeting. I knew this type of parking lot accepted only cash, and figured I'd just hit up an ATM after my meeting and get on with my day. After my meeting I realized that my wife had used my card and I was left without a card to access my bank account. Damn.I hunted down a branch of my bank on foot while downtown, and with relief entered to get some cash. There was one man ahead of me taking out

You will sign up for a higher interest loan on purpose.

BJ McKay — Wed, 09 Jul 2008 08:29:43 -0400

In reading Sway by Ori Brafman and Rom Brafman, I found a study that was compelling enough to share. As a sales and marketing professional hearing studies like this continues to dissappoint me. I want to communicate objectively as possible, providing real value to consumers, and then earning the sale/business. This paragraph is in reference to a consumer lending bank who sent out multiple variations of a basic loan offer letter. Here is the exerpt that I am referencing:

Enthusiasm the Lost Art

BJ McKay — Wed, 25 Jun 2008 08:15:44 -0400

Living and working in the Midwest, I have had the opportunity to climb the corporate ladder quickly. Throughout my last four years I have noticed a growing trend that is both threatening and dissappointing. My enthusiasm for life, ideas, growth, and opportunity is being met with disbelief and criticism. I've heard people say, "is this guy for real?" Yes! I'm for real, and the enthusiasm is genuine, and far from the contrived version worn by the opportunists putting on a show.

The Struggle in Thinking HUGE!

BJ McKay — Tue, 17 Jun 2008 22:25:26 -0400

With my home base in the Midwest, I have had the privilege of working with local businesses with a few employees, and multi-billion dollar corporations. One day I can be traveling overseas and the next day I can be meeting with a local family owned company. There is a lot that I have learned working and developing ideas in both areas. The most compelling difference can be witnessed in the mind of the client.

Comment on Node ant

BJ McKay — Mon, 16 Jun 2008 23:30:49 -0400

Thank you for the comments gentlemen. Darryl, thank you for sharing your story. I agree with you both. "Legacy," is a great descriptor for what I'm discerning right now. I can say with confidence that at the end of my time, when people are sharing stories about my life, I hope that they will reflect upon the lives I've changed and opportunities I've created for others.

Fast Talk Response -

BJ McKay — Fri, 13 Jun 2008 21:03:53 -0400

It depends on the length and comprehensiveness of the campaign. I am the chairperson of a Haiti Twinning Ministry serving 55,000 families in Plaisance, Haiti. The ideas for improving conditions, and opportunities, for the youth of third world countries is a constant topic of our discussion.

The ideas are plentiful, but the real question is if the idea is sustainable. If we cannot provide support and power to the units we would deliver what real long term benefit would laptops provide?

24/7/365 Family

BJ McKay — Fri, 13 Jun 2008 08:21:01 -0400

3 hours. That is the amount of time on average I see my children each day during an average work week. 3 hours. My children ages 3, 2, and 2 months, are amazing and need their dad. My wife is now working full time as a mom, which is a career shift for her leaving teaching after 4 years. She is caught in this transitional period where we are forced to reorganize our days to bear the demands of our responsibilities.

24/7/365

BJ McKay — Wed, 11 Jun 2008 16:16:43 -0400

Today is a carbon copy of everyday. The day starts too early, and the day ends too late. Married and father of 3, this 28 year old is in constant motion. Constantly. Always.