Fast Talk Response -

Keith Miles — Wed, 26 Mar 2008 12:36:21 -0400

Professional roles are a combination of scripted and discretionary actions. Scripted actions are the sequenced, process-oriented activities involved in delivering today's outcomes. Discretionary actions, the analytical, judgment-based interactions of individuals as they seek valuable outcomes in the future, resist structure. Discretionary actions are more like a piazza than a process.