http://www.fastcompany.com/member_recent_content/105717 Member recent activity block for member profile page xx http://www.fastcompany.com/node/844506 <p>Hi again Richard, thanks for responding to my comment :).<br /> As I wrote in earlier comment, in my experience what you said is generally a fact here in Asia. It takes so much effort to change the mindset of adapting to change. If a group of people want it to happen, some other groups will resist.<br /> Anyway, as you said (especially in telco and banking) they really need to adapt to change, otherwise customers will just change their minds as there are many alternatives available now.</p> 844506 Tue, 06 May 2008 10:30:40 -0400 Eridani Sudiono 844506 at http://www.fastcompany.com http://www.fastcompany.com/node/842771 <p>Hi Richard, I could only managed to scan your writing and it was hard to read because everything is in one big paragraph ... sorry about this comment. I actually wanted to digest more ...<br /> Basically I am not alien to what you said in your posting :). Yes, the culture in Asia most of the time makes the customers neglected. It's funny to observe that the customers who actually pouring in the profit are considered invisible. Anyway some organisation really work hard to improve this conditions.</p> 842771 Mon, 05 May 2008 10:53:01 -0400 Eridani Sudiono 842771 at http://www.fastcompany.com