Steps to realign an organization around key goals and objectives and avoid the deleterious effects of a recession

Dan Feliciano — Mon, 23 Jun 2008 21:34:05 -0400

I have been preaching since the beginning of the year that you need to have a well documented strategy with well thought-out supporting goals and objectives to ensure your employees are doing the right things to move your organization forward. I even wrote a blog articulating the difference between a goal and an objective. I was surprised by the number of emails I received from readers stating that they never really understood the difference between the two.

Customer Loyalty and Retention

Dan Feliciano — Tue, 17 Jun 2008 19:32:53 -0400

In the book titled, Double Digit Growth author Michael
Treacy identifies a handful of factors that have been associated with double
digit growth. One of the factors is customer retention. Probably, not a
surprise to most of you. However, the question is how do you retain customers
and which customers do you retain?

I, for example, tend to be brand loyal. For some
unknown reason to me, I believe that if I purchase products of the same brand the
products will be compatible with one another. Moreover, it’s my ridiculous

You don’t need Change Acceleration Process (CAP) training… you need organizationally defined measured communicated, aligned goa

Dan Feliciano — Thu, 10 Apr 2008 01:32:32 -0400

You don’t need Change Acceleration Process (CAP) training… you need organizationally defined measured communicated, aligned goals and objectives!

A friend of mine mentioned that his organization was engaging a consulting group to do CAP training for all it’s employees. Please!!

Listed below are some commonly accepted definitions / explanations of CAP;

Why are Goals and Objectives Important?

Dan Feliciano — Wed, 09 Apr 2008 11:45:14 -0400

You see it, hear it, read it, and often repeat it, “…the economy is doing down the drain, … competition is fiercer than ever and cutting into our profits, … lay offs are eminent, … you need to do more with less, and blah, blah, blah!”

So what are you doing to ensure your organization’s survival! Are you just complaining about the situation you got yourself into or have you decided to take a logical rational approach to improve your survival?

Do you know the difference between a goal and an objective?

Dan Feliciano — Sun, 30 Mar 2008 22:17:04 -0400

As a consultant, I have the fortunate opportunity, or misfortune depending on your perspective, to review many organizations’ goals, objectives, and supporting initiatives. Despite the size of the organization, it’s obvious that most organizations large and small, public or private don’t understand the difference between a goal and an objective.