"I think the important thing on culture change is to recognize it is an evolution, not necessarily a revolution. So getting the employees engaged from the ground up, and making it a part of everybody's job is really the key to making it successful." -- Rob Reeg
How do you create a culture of innovation?
Rob Reeg is President, Global Technology and Operations. In this role, Mr. Reeg oversees MasterCard Worldwide's strategic processing platform, global network and quality of operations. Based at the Global Technology and Operations headquarters in St. Louis, MO, he also serves as a member of the company's Executive Committee and Management Council.
Mr. Reeg was previously Chief Technology Officer for MasterCard Worldwide. In this role, he was responsible for all computer operations, network engineering, technology architecture, database management, program management, and testing/software quality. Employees in Global Operations are located across the globe with major centers located in St. Louis, Purchase, Miami, Singapore, Brussels, Sydney, and Chennai. Prior to his role as Chief Technology Officer, he was responsible for systems development activities including: business requirements definition, program management, analysis, design, construction, testing, implementation, and maintenance.
Mr. Reeg was responsible for leading MasterCard's $160mm core processing systems reengineering effort. This multi-year effort was delivered on budget and on schedule and provides MasterCard with the leading payments processing platform in the industry. The processing platform is anchored by new clearing, authorization and settlement systems which greatly enhance business functionality while leveraging economies of scale. The globally deployed software and computer network processes over 25 billion payment card transactions annually and is responsible for the transfer of more than $1 trillion dollars between financial institutions each year.
Prior to joining MasterCard, Mr. Reeg held IT and business leadership positions with Sprint Corp., Cleveland Pneumatic, Totco Inc., and Conoco Inc.
Mr. Reeg serves on the Board of Directors for MMGTS, the University of Missouri-St. Louis Leadership Council, Washington University's Professional Degree Programs Academic Advisory Board, and the United Way of Greater St. Louis' Technology Committee. In addition, he is the vice-chairman of Junior Achievement's Board of Directors.
Mr. Reeg received his bachelor's degree from Northwestern Oklahoma State University. He also served in the United States Army Reserves for eight years at the rank of captain.