"I never use my landline. I'm strictly email and cell phone and everyone who works with me knows the best way to get in touch with me is through the phone. Email I use when I need to get a response but it's not urgent and it doesn't have to be super quick. If I need something immediately, or there's some discussion involved, I'll definitely pick up the phone every time and I expect everyone to do the same with me." -- Lisa Kavanaugh
When should you email vs. picking up the phone?
Lisa Kavanaugh is the chief product and technology officer at Ask.com, responsible for the global development of both web and mobile applications that support Ask.com’s search-based Q&A product suite. With more than a decade of experience building and leading large engineering and product development teams, Kavanaugh has spearheaded the launch of multiple Ask.com vertical products and custom solutions for strategic partners – all the while serving as a very visible driver of change within the company. Known for spotting tech talent and infusing new ideas and processes (such as Scrum-based development) into Ask.com’s tech organization, Kavanaugh previously oversaw technology at Ask.com’s partner network, building the engineering team from scratch and launching a development platform that significantly accelerated Ask’s distribution business on an international level. Prior to her work at Ask.com, Kavanaugh served as a software engineer at Hewlett Packard. Kavanaugh received a B.S. in Computer Science from the University of California, Santa Barbara.