"Bullies, rogues and divas can hold an entire department hostage if you let them. If you're a director or team leader your job is to protect your staff by focusing on principles rather than personalities. You can do this by clearly stating what you expect from each member of your team in terms of responsibilities and appropriate behavior. If someone crosses the line, you need to correct the situation immediately. Stay firm even if they push back." -- Katherine Crowley
What do you do about the rogue, the bully, the diva on a team?
Katherine Crowley is a Harvard trained psychotherapist. Along with Kathi Elster, a management consultant, she is the founder of K Squared Enterprises.
Since 1989, they’ve combined their complementary expertise to develop a unique method for dealing with difficult people and challenging conditions at work. Their inside-out approach transforms the way businesses uncover and resolve their greatest interpersonal dilemmas. Bestselling author, educator, and public speaker, Katherine is a seasoned guide in the area of professional fulfillment through self-awareness and self-management. She uses humor and a slue of engaging techniques to mediate solutions for individuals at every level of employment -- from executives to managers to frontline employees.
Her new book (with Kathi Elster) is WORKING FOR YOU ISN’T WORKING FOR ME: The Ultimate Guide to Managing Your Boss.