FAST COMPANY: How do you deal with negative feedback?
BENI LOPEZ: It try to first get my facts right. Once I have my facts right, I meet with a client, and I tell them that we need to detach. Let's not take anything personal, but by detaching, we make sure we focus on the solution of the problem. And it always turns out for the best if we both focus on trying to focus on trying to solve the problem rather than pointing fingers at each other.
How do you deal with negative feedback?
In 2011, Beni Lopez took the position of CGO, a new role that entails identifying and coordinating strategies for Softtek’s global accounts. Previous to this position, Beni had led Softtek USA and was responsible for Near Shore® for over ten years. He demonstrates a thorough understanding of what is needed to launch operations in and for different countries.
Beni joined Softtek in 1989 and has guided and helped inaugurate the organization’s various new market and technology operations. In the early 1990s, he founded and developed the Object Oriented Technology Unit practice as well as Softtek’s Business Intelligence practice, which marked Softtek’s entrance into commercial applications outside the mainframe and midrange environment. He later supported the organization’s globalization efforts in Peru, Argentina and Colombia. In 1995 he became Managing Partner in Softtek Brazil and led the Software Development area, from the offering to service delivery. Beni took on the position of Global Business Relationship Manager in 1997 for the most important global account for the company at the time.
Beni holds a Computer Systems Engineering degree from Instituto Tecnológico de Estudios Superiores in Monterrey, Mexico, and has been a speaker and panelist for numerous outsourcing and offshore/nearshore conferences around the world.
