FAST COMPANY: How do you handle mistakes?
BYRON UDELL: The natural and immature response is to get defensive. In business, that's the worst possible way to respond. You have to own up and take responsibility, understanding that no matter that who in the organization made the error, the buck stops with me. Then, I precede to apologize sincerely and do everything in my power to remedy the situation. Most people understand that mistakes happen, if handled appropriately, they can actually help build the trust between a company and its customers.
How do you handle mistakes?
AccuQuote Founder, President & CEO Byron Udell leads one of the nation's top life insurance brokerage firms. With more than 25 years of industry experience, Byron is widely acknowledged as one of the country's foremost life insurance and annuity experts. In addition to his law degree (JD) and Series 7 general securities license, he has earned the Chartered Life Underwriter (CLU), Chartered Financial Consultant (ChFC), and Certified Financial Planner (CFP) professional designations. Byron has written numerous life insurance industry articles and been cited in hundreds of business publications, financial books, and other periodicals. He is also a participating author of two popular financial and estate planning books entitled "Wealth Enhancement and Preservation" (1996) and "Wealth 2000" (2000). He's appeared in/on the New York Times, Wall Street Journal, MSNBC, CNBC, NewsWeek, SmartMoney, Forbes, etc.