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Table of Contents | July 2005

Table of Contents | July 2005

Features

Is Your Boss a Psychopath?
Odds are you've run across one of these characters in your career. They're glib, charming, manipulative, deceitful, ruthless -- and very, very destructive. And there may be lots of them in America's corner offices.
Quiz: Is Your Boss a Psychopath?
The standard clinical test for psychopathy, Robert Hare's PCL-R, evaluates 20 personality traits overall, but a subset of eight traits defines what he calls the "corporate psychopath" -- the nonviolent person prone to the "selfish, callous, and remorseless use of others." Does your boss fit the profile? Here's our do-it-yourself quiz drawing on the test manual and Hare's book Without Conscience. (Disclaimer: If you're not a psychologist or psychiatrist, this will be a strictly amateur exercise.) We've used the pronoun "he," but research suggests psychologists have underestimated the psychopathic propensity of women.
Gallery: Bosses from Hell
A rogue's gallery of the manipulative, abusive, grandiose -- and downright crooked -- executives who have strutted their way across the stage of American business.
Fast Take: Coping With Psychopaths @ Work
Tips from Martha Stout, author of The Sociopath Next Door.
Join the Circus
In 21 years, Cirque du Soleil has grown from a funky band of street performers into a half-billion-dollar global company. It's a high-wire act of smart risk-taking, innovating around the clock, and staying uncomfortable.
Fast Take: Without a Net
As a band of former circus performers, Cirque du Soleil executives are uncommonly comfortable taking strategic risks. Here's how they turn in a high-flying performance.
Fast Take: Creating a Blue Ocean of Innovation
Renee Mauborgne, coauthor of Blue Ocean Strategy, says companies can do what Cirque du Soleil did by following certain guidelines.
The Fast Company Interview: Jeff Immelt
A candid conversation with the CEO of General Electric about leadership, creativity, fear -- and what it's really like to run the world's most influential company.
Summer Gadget Guide
Wherein we offer sage counsel on nine of the most pressing consumer technology questions of our time...
The Bush Health-Care Solution
No, not Dubya's. The president's first cousin Jonathan is an entrepreneur whose company, athenahealth, is trying to free doctors from the nightmare of insurance paperwork so they can get back to practicing medicine.
Fast Take: Keeping Your Company in the Pink
In the tortured business of health care, athenahealth founders Jonathan Bush and Todd Park have created a culture that is anything but. Here's how they do it.
Rinse and Repeat
Lush Cosmetics is a fast-growing $100 million brand, thanks to founder Mark Constantine's contrary product-development philosophy: Innovate like mad, then start over again.
Fast Take: How Lush Cleans Up
For CEO Mark Constantine, keeping his company fresh isn't just cosmetic.
Fast Talk: Dream Jobs
They'd do it for free. They don't get discouraged by the inevitable hassles -- at least not for long. Four of our favorites tell you how to get a dream job, grow with one, and make it your own.
Bull Rider
Amy Butte, CFO of the New York Stock Exchange, on deal making, change, and getting to ring the bell.

Next

Customers Don't Grow on Trees
How do you strike a balance between customer needs and the bottom line? A new way to balance two potentially contradictory demands.
Engaging the Enemy
From Tuesdays With Mantu: My Adventures With a Nigerian Con Artist (2005), Rich Siegel's tale of stringing along, by email and phone, a dogged but dimwitted spammer.
Escape From the Chamber of Horrors
Business leaders in Wisconsin sidestep traditional economic development booster clubs.
Sunrise, Sunset
This month's CEO See-Ya!: Scott G. McNealy, CEO of Sun Microsystems.
Hoop Schemes
Mark Cuban is the rare sports-team owner who acts like a fan. Do his on-court antics merit a technical foul or the game ball?
Uniformity
Baseball is more than round balls and base runs; it can also involve branding, design, and typography.
Nearly Being There
How do things stay in balance when one parent is traveling?
Free Lunches
When companies offer us, of all people, something for nothing, we wonder: What's the catch -- or, for that matter, the business plan? So we asked actual experts -- Ben McConnell, author of Creating Customer Evangelists (Dearborn, 2002) and Jennifer Rice of Mantra Brand Consulting -- to assess a few high-profile giveaways. How do we know they're working?
Bluetooth Killers
Get rid of that headset! Three new wireless technologies will render Bluetooth obsolete.
60 Seconds with Evan Williams
Evan Williams's Pyra Labs helped kick-start the personal publishing revolution with Blogger, the first user-friendly software for running a Web log. In 2003, Pyra was snapped up by Google, and Williams became the search giant's blogger-in-chief. Now Williams has founded Odeo, aiming to do for podcasting -- think of downloadable radio programming for your iPod -- what Pyra did for blogs. His bet: Your neighbor might be the next Howard Stern.
The Gadgeteers
Gadget bloggers supply early adopters with quick gizmo fixes and a view of the tech horizon. Here are four of the best.
And No, It's Not for Seeing Through Clothes
Innovation: Augmented reality goggles. Available: Three to five years.
China: The Next Big Bling
After Lenovo bought IBM's PC division, it learned that the Chinese treat their gizmos like your grandmother treats her furniture.
Datebook
Critical calendar listings for July 2005.
The $8.59 Selfless-Service Lab
The pink-stucco and red-tile building, once home to a Red Lobster, blends easily into the urban sprawl of Winston-Salem, North Carolina. A truck dealership is on one side, a nail salon across the street. But there's something different going on here at California Fresh Buffet.
Office Handbook
Hawaiian shirts in the office are still a no-no.
Return on Consultant
Are consultants really worth the big bucks we pay them? Hmm...let us guess.

Playbook

Summer Reading for Smart Leaders
Six smart beach books that won't leave your brain as baked as your skin.
CliffsNotes for Adults
Will business-book summary services give you an edge? If so, which one is best?
Valley of the Jobs
Gary Megennis explains why confidence and fearlessness top blue-chip credentials and process in Silicon Valley.
The Taming of a Crew
Row, row, row your boat. The sport of crew teaches leaders true teamwork.
Readers' Choice
The behind-the-scenes sports-agent book License to Deal is no home run, but it's not a pop fly, either.
Tokyo Time Killers
Got a few hours to kill between meetings on your next business trip? Sneak in a little adventure rather than sit in your hotel room.
The Corporate Shrink
Bored and bushed by all those conferences? Maybe it's your fault.
The Skill That Separates
Learn to be a great listener, and people will think you're simply great.
Preparing Kids for the Future Economy
Want your kids to be ready for tomorrow's workplace? Make sure they get some free, unstructured time.

More Great Stuff

Working for the Boss From Hell
This month's letter from the editor.
Flipped to Last
With our November issue, Fast Company will celebrate 10 years of publication. Each month until then, we'll review one of our favorite editions from the first decade.
Feedback
Letters. Updates. Advice.
Design Minded
Dan Pink examines some of the causes of the rise of the creative class.