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Hidden Asset

By: Bill Breen
Thomas Davenport has helped midwife some of the biggest trends to have shaped business over the past 25 years--among them, reengineering and knowledge management. Now he's asking: Where do ideas come from? And how do they get traction? Here's his eight-point plan for winning with ideas.

He's the most influential business guru you've never heard of. Reengineering, knowledge management, enterprise systems--Thomas Davenport helped midwife many of the biggest trends to have shaped business over the past 25 years. And yet, as he readily concedes, he was outflashed by others who got much of the credit (and in some cases, the blame) for these innovations in management thinking. Davenport lacks the theatrics of a Tom Peters and the revolutionary zeal of a Gary Hamel. He's a pragmatist who's painfully aware of how hard it is to effect change in large organizations. "Tom has the intellectual rigor to come up with game-changing ideas, and yet he's not isolated in some ivory tower," says Steve Kerr, managing director and chief learning officer at Goldman Sachs. "He's hard-wired into big, complex companies, which gives him a real-world understanding of how to put those ideas into play."

Davenport, a professor of information technology and management at Babson College, and a fellow at the Accenture Institute for High Performance Business, wrote some of the earliest articles and books on reengineering and knowledge management. Lately, he's been exploring the nature of the thinking that went into these and other business innovations. Working with Laurence Prusak and H. James Wilson, Davenport took on some of the big questions surrounding big business ideas: Where do ideas come from? Who are the idea advocates within large organizations? And how do they get traction for new initiatives, especially in this cautious business environment? The three men put their research into a book, What's the Big Idea? Creating and Capitalizing on the Best Management Thinking (Harvard Business School Press, 2003). In a wide-ranging interview with Fast Company, he laid out his eight-point game plan for winning with ideas. Here it is, in his own words.

Companies compete with their brains as well as their brawn.

Organizations today must not only outgun and outhustle competitors, they must also outthink them. Companies win with ideas. Just consider the differing fates of Westinghouse and General Electric.

Westinghouse certainly had a culture of product innovation: Commercial radio, commercial nuclear power, air brakes, and lots of other amazing inventions came out of Westinghouse. But its managerial culture was incredibly insular. When Michael Jordan arrived as the company's CEO in 1993, he was surprised at how rarely people gathered around the water cooler and talked about new ideas. Innovation, such as it was, was devoted to thinking, "Should we keep this business or sell it off?" For all of its product breakthroughs, Westinghouse is a dead organization--its businesses have been dismantled and sold.

By contrast, GE--even before Jack Welch--has been an idea (and profit) machine. It's a prime example of a company that embraces a few big ideas--boundarylessness, Six Sigma, service businesses, digitization--and executes them really well. Once an idea becomes a corporate initiative, it gets embedded into the company's way of managing itself. These key initiatives are discussed and monitored in at least one management meeting every month. GE doesn't just talk about ideas, it gives them a bear hug, and we all know the result: GE sits at the top of the industrial heap.

From Issue 80 | March 2004

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