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Table of Contents - January 2004

Table of Contents - January 2004

Features

Social Capitalists
The top 20 groups that are changing the world. Cheryl Dahle
If He's So Smart...Steve Jobs, Apple, and the Limits of Innovation
The battle over digital music is just another verse in Apple's sad song: This astonishingly imaginative company keeps getting muscled out of markets it creates. So what does Apple have to tell us about innovation? Carleen Hawn
The Ballad of Clayton Homes
Berkshire Hathaway's $1.7 billion acquisition of a mobile-home company seemed like a perfect match. Then shareholders got a look, and a folksy tale suddenly turned ugly. Jennifer Reingold
Wireless in San Diego
For a view of how wireless telecom will change the way we work and live, head to San Diego--where everyone from pharmacists to real-estate brokers is now coming unplugged. Alison Overholt
Brains For Sale
IBM's labs are home to 2,000 PhDs and 6 Nobel laureates. Fara Warner
Help Wanted: a Chief Knowledge Officer
For your company to be successful, you've got to know when to hold and when to fold--and you need a CKO to deal it to you straight. Lester Thurow
Fast Talk: Hail, global citizens!
Business has become the most powerful institution on the planet. Given that, we wonder: What are its responsibilities to the rest of the world? And how do companies act on those responsibilities? Christine Canabou

Next

Capitalism, Meet Globalism
Capitalism has met the enemy, and it is capitalism. Just ask the pharmaceutical industry. Ryan Underwood
Great Job! Here's a Seat Belt!
Here is the story of Latoya Gardner, a seat belt, and what happened when a KFC in Louisville, Kentucky, ran out of crispy strips. Curtis Sittenfeld
CEO See-Ya!
Which CEOs deserve the boot? Jennifer Reingold
A Conference Call Worth 1,000 Words
Staring down his critics, Kodak CEO Daniel A. Carp unveils a bold rescue plan to remake his troubled $12.8 billion company. Chuck Salter
Intel's Portfolio Is Way Down. And That's Okay.
Since the collapse of the initial-public-offering market in 2000, the venture capital business has been positively toxic. So who would keep making deals in such an environment? Well, the biggest name in venture capital these days isn't a traditional VC firm at all. Nate Nickerson
Thread-Count Wars
First sheets, now shirts. Keith H. Hammonds
" Now we live!"
Ride along with a consultant who's sniffing out business opportunities in Iraq.
So, All Those Nifty Scanners Do What, Exactly?
Guess what the post office doesn't know. Suzanne Nam
This call is being recorded . . . for more than you think
Turns out somebody's really listening to those taped customer-service calls after all. Chuck Salter
60 Seconds With Jeffrey Sachs
You don't need a PhD to redress humanity's saddest oversights. Alec Appelbaum
Face Value: Does the Boss do Botox?
Fast Company and Houston plastic surgeon Dr. Franklin Rose read between the lines of some familiar faces. Lucas Conley
Solving the real productivity crisis
The key to better productivity? Get a life, for starters. Chuck Salter
Half a Football Field Is Fine
A new headset that frees you from the phone. Michael A. Prospero
Sounds to Brand By
Your company sure sounds like a great place--but what does it really sound like? Ian Wylie
Image Conscious
When IBM's research division hired Martin Wattenberg, it asked him to perform an act of alchemy: Transform tangles of Internet data into crystal-clear pictures. Scott Kirsner
Next-Generation Cameras: Digital Rules!
Digital cameras aren't new--but they haven't really arrived until now. Our advice and picks. Jennifer Vilaga
Routing Rust-Out
Feeling rundown, tired, depressed? Five remedies to cure the cubicle-dweller's disease. Ian Wylie
Those Wacky Customers!
The Customer is King. The customer is always right. Every company with a shred of marketing savvy says it believes the old saws. But how many actually make them real? Jennifer Esty
FC Readers' Choice Award
This month's book selection, Love It, Don't Leave It, tells how to succeed by staying put.
Office Handbook
Chapter 63: Busybodies Ryan Underwood
The Corporate Shrink
Making the most of management-training seminars and conference calls. Dr. Kerry J. Sulkowicz
Shear Heaven
Doug Briscoe sharpens the tools of the trade for hair salons all over Charles Fishman

Columns

Why Even Thinking About Retirement Can Be a Bad Idea
We often dream about all the things we'll do once we retire. What we don't think about is how much we'll hate it. Marshall Goldsmith
A Call to Action
In her new column, this noted author and Harvard B-School professor says the 20th century model of capitalism is dead. Shoshana Zuboff
You Are Your References
References don't matter now that everybody's life is on the public record. Seth Godin

More Great Stuff

A Visionary and His Limits
This month's letter from the editor. John A. Byrne
Between The Lines
The stories behind this issue's stories.
Going the Distance
A report from the past. Christine Canabou
Feedback
Letters. Updates. Advice.
The Net/Net
A go-to guide of the products and services featured in this month's issue