Issue 77

December 2003


Fast Talk

  • Fast Talk: Smart Shops

    Just in time for the holiday rush, we asked top retailers: Why is the customer experience so lousy? And what can we do to fix it?


From the Editor

  • Shopping Our Way to Perdition

    One of my earliest childhood memories has to do with feet.
    Colored feet, actually. All kinds of colors: blue, green, orange, red, purple, black.

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