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Love Is the Killer App

By: Tim Sanders
If you want to fix your future, start by fixing yourself. In the face of war and recession, what the business world needs is less greed -- and more love. So says Yahoo senior executive Tim Sanders, who argues that now more than ever, the road to prosperity is paved with a commitment to generosity.

The most powerful force in business isn't greed, fear, or even the raw energy of unbridled competition. The most powerful force in business is love. It's what will help your company grow and become stronger. It's what will propel your career forward. It's what will give you a sense of meaning and satisfaction in your work, which will help you do your best work.

I know what you're thinking. The world is still reeling in disgust at the murderous events of September 11 and still trying to come to terms with a war against a stateless enemy. Companies in almost every industry -- and almost every company in my part of the world, Silicon Valley -- are closing operations, cutting people, and taking whatever tough steps are necessary to stay alive. Your colleagues are anxious about their careers, worried about the future. And I'm here to convince you that what the business world needs now is love?

Now more than ever. The most profound transformation in business -- a transformation made more urgent, not less so, by the calamitous events in New York and Washington, DC -- is the downfall of the barracudas, sharks, and piranhas and the ascendancy of nice, smart people with a passion for what they do. Forget about the Internet for a moment. Forget about Wall Street and the Fed. What's really different about the economy is that lousy guys finish last.

There are two tough-minded reasons for this soft-hearted reality. The first is the abundance of choice in business -- choice of products, schools, media, and career paths. Choice spells doom for villains. At a time when more of us have more options than ever, there's no need to put up with a product or service that doesn't deliver, a company that we don't like, or a boss whom we don't respect. The second reason is what I call the "new telegraph." It's almost impossible for a shoddy product, a noxious company, or a crummy person to keep its, his, or her sad reality a secret anymore. There are too many highly opinionated and well-informed people with access to email, instant messaging, and the Web.

The bottom line: If you don't like certain people, it's easier than ever to escape them. If you are a lousy person, it's harder than ever to keep people around you. Hence, the power of love. What do I mean by "love"? The best general definition that I've read comes from philosopher Milton Mayeroff's brilliant book, On Caring. Love, he writes, "is the selfless promotion of the growth of the other." When you help others grow to become the best people that they can be, you are being loving -- and as a result, you grow.

Mayeroff talked primarily about love in our personal lives. But what we need is a definition of love in our professional lives. Here's mine: Love is the act of intelligently and sensibly sharing your knowledge, networks, and compassion with your business partners. The secret to being a high-impact leader and the essence of individual and corporate success: Learn as much as you can as quickly as you can and share your knowledge aggressively; expand your network of people who share your values and connect as many of them with each other as possible; and, perhaps most important, be as openly human as you can be and find the courage to express genuine emotion in the harried, pressure-filled world of work. And one last point: Behave this way not because you expect something in return -- a quid pro quo -- but because it's the right way to behave. The less you expect in return for acts of professional generosity, the more you will receive.

From Issue 55 | January 2002

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