Before September 11, Bonnie Reitz was a central figure in the transformation that saved Continental Airlines. Now, in the aftermath of terror, she gets to do it all over again: "This is our time to lead. How we respond can set us apart." Keith H. Hammonds page 96
The world's most successful Internet company is based on two pillars of growth: the global spread of Internet- style capitalism and confidence in the basic goodness of the people who do business on the site. Both ideas came under attack on September 11. George Anders page 102
Pamela Porter and her colleagues at Crisis Management International are the National Guard of therapists -- called to duty at a moment's notice to respond to disaster. Here's the remarkable story of their response to September 11. Charles Fishman page 108
In an economy filled with surprise and uncertainty, being an effective leader means being a good teacher. But how do you lead and teach at the same time? Who are your most important students? And what about recess? Chuck Salter page 114
Charles Darwin wrote the book on natural selection: Survival of the fittest is about adaptability to a changing environment and new competitive realities. That's just what companies face today. Paul C. Judge page 128
The two execs behind Cabot Cheese run an agricultural co-op based in Vermont. They're also tough guys who appreciate quality -- and love profit. Paul C. Judge page 38
In a period of diminished hopes and slower growth, Convergys is a change of pace -- a company that's growing fast without sacrificing service. And it better not: service is its business. Charles Fishman page 44
John Toner runs Belfast's Europa Hotel, which has been the target of so many terrorist attacks that he stopped counting long ago. Who has time? Everyone is too busy getting back to work. Ian Wylie page 54
Are you walking a tightrope at the office? Professor Ella Bell looks to the big top to help executives unearth new insights about work and life. Keith H. Hammonds page 66
At the height of Web mania, financiers and engineers agreed that a faster Internet would be a building block of growth -- and a great investment as well. So does Web mania spell the end of that high-speed vision? Not so fast. George Anders page 152
