This started out as an experiment. But in the end, the guinea pig survived. We saved Bellagio $1.9 million. When MGM bought us, they flipped out over this stuff. Now MGM is deploying our technology across 15 more properties in mission-critical departments, and we'll save millions of dollars a year. The technology will end up being used at reservation desks for all of the customer folios. It will end up being used for all of the purchasing profiles. People expect a Cisco to be developing this stuff, not a Bellagio. Well, Cisco called me and then came out to benchmark our system.
Most of us HR people are afraid that we won't matter if we let go of our hire-and-fire authority. We hold on for dear life to this personnel stuff. But if you really want to sit at the big table, you've got to start thinking strategically and globally. And the only way to do that is to eliminate HR transactions from your life. You have to be willing to say, "I am in the wrong place in this process." You have to make yourself redundant.
Bill Breen (bbreen@fastcompany.com) is a Fast Company senior editor. Contact Arte Nathan by email (arthur.nathan@unifi.com).
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