0Reader Recommendations


Grown-Up Startup

By: Chuck Salter
At Calico Commerce Inc., you will find a staff of Silicon Valley veterans -- a little older and a lot wiser -- building a company that's determined not to make the same old startup mistakes.

After a stint on the sidelines as a consultant, Beverly Powell decided to get back in the startup game. Her specialty was strategic alliances, and she missed the exhilaration of helping young companies realize their potential. But not just any startup would do. Powell, now 45, had worked at or consulted for several startups, yet she had no interest in joining the business equivalent of MTV's Real World -- a cast of brilliant but clueless techies who make things up as they go along, who try to navigate the turbulent waters of the Internet economy with a business plan that is as sustainable as a raft made of Popsicle sticks. "So many startups have great technology but no plan and no vision," says Powell. "They think, 'We've got this cool product, so we can't fail.' But it takes a lot more than a cool product to build a company."

That's why, in 1998, Powell joined Calico Commerce Inc. The company, based in San Jose, California, provides e-commerce software and solutions that help giant organizations like Cisco Systems, Dell Computer, Gateway, and General Electric to conduct complex transactions on the Web. At one level, Calico is very hard to distinguish from the thousands of other startups that dot that dotcom landscape. It is the brainchild of an MIT-educated entrepreneur, and it's based in Silicon Valley. It's small, with sales that came to $21.4 million last year, but it's growing at lightning speed. It's public, of course, and its shares have soared from an IPO price of $14 last October to a high of $75, minting 100 millionaires out of a staff of 300.

But that wasn't what spurred Powell to come on board as vice president of business development. This was: Calico is a young company with grown-up ideas about how to do business. And, in large part, that's because grown-ups run the operation. Calico's senior team consists of Silicon Valley veterans who played key roles in building Cadence Design, Netscape, Oracle, Siebel Systems, and Sun Microsystems. "You see a lot more management experience here than you see in many companies at this stage," says Bill Unger, 50, a Calico board member and a partner of Mayfield Fund, which (along with Kleiner Perkins) is a longtime investor in Calico.

Calico is also a company whose leaders resolved early on to reckon with the growth-driven challenges that sink so many promising organizations. How do you get bigger without losing the speed, the focus, and the energy of a startup? How do you serve more and more customers and release more and more products -- without sacrificing quality? How do you act like an established company before you've become truly established -- or, indeed, before you've become much of a company? How do you integrate lots of new employees from lots of different backgrounds and still maintain a distinctive culture? How do you plan for the future when the present is constantly in flux?

At Calico, the answers to almost all of those questions hinge on a single word: "leadership." Not know-it-all leadership from the CEO but grassroots leadership, in which people from all ranks of the company make decisions fast and act on them even faster. "Out here," says Alan Naumann, 40, CEO and president, "there used to be a sign along Highway 101 that said, 'Speed Kills.' In this business, lack of speed kills."

From Issue 34 | April 2000

Comment