If it's not, then you'd better write a new script. Forget price, quality, and service. The new competitive arena is the customer's experience. And in a new book, "The Experience Economy," work isn't play — it's a play.
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We work — therefore we meet. But why do so few of our meetings meet our expectations? Michael Begeman may be the world's foremost expert on the business world's most universal ritual. Here's his short course on running meetings that will work for you.
Dr. Robert Buckman is a cancer specialist who teaches doctors — as well as executives at IBM, Andersen Consulting, and Upjohn — how to break bad news: "You can't let emotions interfere with your message."