If it's not, then you'd better write a new script. Forget price, quality, and service. The new competitive arena is the customer's experience. And in a new book, "The Experience Economy," work isn't play -- it's a play.
We work -- therefore we meet. But why do so few of our meetings meet our expectations? Michael Begeman may be the world's foremost expert on the business world's most universal ritual. Here's his short course on running meetings that will work for you.
The "tech cowboys" at Webcast Solutions travel to some of the poorest places in the world -- and uncover rich content for the World Wide Web. Have you tuned in to the radio broadcast from Burkina Faso?
3Com Palm Computing www.palm.com Achieve Global www.achieveglobal.com Altigen www.altigen.com Altoids www.altoids.com American Century www.americancentury.com American Electric Power www.aep.com American Express Financial Advisors www.americanexpress.com/advisors American Express Small Business www.americanexpress.com AmeriSuites www.amerisuites.com Andersen Consulting www.ac.com Arkansas Economic Development www.1-800-arkansas.com ASID www.interiors.org AT&T www.net.working.att.com
Dr. Robert Buckman is a cancer specialist who teaches doctors -- as well as executives at IBM, Andersen Consulting, and Upjohn -- how to break bad news: "You can't let emotions interfere with your message."