In this way, slowly but surely, products become ideas. And it dawns on consumers that your product--be it jeans, socks, or a high-end gas range--is a meaningful symbol of their personal aesthetics, their inner selves. Yes, we all know that no one in their right mind would ever pay $300 for socks. But having a right mind is so yesterday.
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Chip Heath and Dan Heath are the best-selling authors of Made to Stick: Why Some Ideas Survive and Others Die. If you've successfully converted a product into an idea or have other examples you'd like to share, let us know.
Feedback: heaths@fastcompany.com