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Escape from the Red Zone

By: David E. DorseyTue Dec 18, 2007 at 5:44 PM
Peter Naylor and Claire Crittenden have a revolutionary approach for confronting the business world's last taboo: emotion.

It's a delicate balance, trying to weigh the advantages of staying at the bank and struggling to create change when she knows she could get hired elsewhere. But she's smart enough to know it wouldn't be any different in a new job.

"I focus on the benefits. It's funny. Sometimes it happens by accident. I could feel depressed and be interviewing a guy who wants to work for me, and I'll say good things to the guy about the job. And it's true. I realize things are pretty good. I might be having a really shitty day. I hate my boss. I hate my people. Then I interview this guy and talk about all the benefits of working at the bank, which I do believe are true, and suddenly I'm thinking, 'I guess that is how I feel about my job.' Just talking about the good stuff makes you realize how you really feel. So why can't my boss focus on the good stuff?"

She knows that may be too much to ask. Still, even there things are changing. Partly because of her raving about the program, her boss signed up to take it. Her hopes have lifted a notch, both for her organization and for herself.

"I'm becoming my old self again. The self I had before I came to work here and lost it."

David Dorsey (dedorsey@aol.com) is the author of "The Force" (Random House, 1994).

Peter Naylor PeterNa@aol.com
Integrative Performance Technologies, Inc.
311 Alexander Street
Rochester, NY 14604
716-546-5650

Seven Steps to Take You Out of the Red Box

The Sentry Group Builds a Green Box

From Issue 08 | April 1997

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