Ridgeland - MS United States
The big idea: In 25 words or less, please tell us how this Fast 50 Nominee is helping to address the planet's problems.
With laser-light focus, Bomgar is thinking outside of their Bomgar “Box” (a remote support software appliance) and is on a mission to virtualize customer service.
Please describe how this nominee is using business as a force of positive change. What technology, idea, or strategy is the nominee using -- and what problem, such as global warming, poverty, or pollution, does it address? (suggested length: 100 words)
Explaining technical difficulties over longwinded phone calls and/or lengthy on-site visits always seems to conclude in nightmarish experiences full of inconvenience and frustration. And as dependence upon technology rises, the level of dire urgency when suffering through such inconvenient emergencies will also only continue to escalate.
In response, Bomgar’s appliance-based software enables customer service representatives to virtually connect to customers within 10 seconds. The company is delivering the innovation needed to fill today’s void of reliable and immediate customer service for technology.
Bomgar is optimizing customer service—enabling organizations to respond faster, distribute specialists more evenly, increase staff’s productivity and resolve incidents more affordably—regardless of location, language, system or network connection. This vision to “virtualize people” is an idea that has gained global attention as enterprise customers are asking for technology solutions that enable them to relieve overburdened help desks. Through virtualizing support staff (people, not hardware) organizations are able to automate the reach of their tech support services to customers and employees worldwide.
What are the results, both financial and social? How has the nominee's business performed, and what impact has it had on the problem it addresses? (suggested length: 100 words)
Through the ability to reduce time spent on troubleshooting, Bomgar enables technical support representatives to assist more customers more immediately—radically changing the aptitude of customer service. One Bomgar customer was able to condense support call times by 24 percent, saving an estimated $5,187 per day in call costs. Overall this cost saving translates to lower prices for consumers, along with the comprehensive benefit of dependable customer service.
Bomgar Corp. is continuing to flourish with more than 3,500 corporate customers worldwide and over $20 million secured in venture backing. The company’s revenue has grown 1,469% since its inception in 2003.
Comments that readers have made about this submission:
Oustanding growth!
Fantastic product and executive team -- great folks to work with!
Fantastic Product
Great work, Bomgar.
Incredible executive team and an excellent product that is soon to pick up more steam.
I vote Bomgar, rating a 9/10.
He came up with a great idea to overcome a common problem, IT support.
Wonderful product!
Great product
Great product
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I give them a 10!!!!
Nice work!
Outstanding work!
great numbers
Appreciate what you do.
excellent job!
Smart, world-wide nonprofit and for-profit IT impact. Great work.
Great stuff!
Great work - excellent customer service.
I'm impressed with the work done both on the technical end and at the communication end of their business.
Don't know what I did without this product! I love it.
This sounds like a cool product. And those are some impressive savings!
This sounds like a cool product. And those are some impressive savings!
This sounds like a cool product. And those are some impressive savings!
Amazing product and amazing team behind it!!!
the bomgar box is amazing and helps are clients not only save time but make our world a better one by helping cut down on driving and gas use
Fantastic product.
This product revolutionizes technical support by cutting resolution time exponentially with the number of users in different locations a rep supports. PHENOMENAL!!!
With climbing fuel prices, the ability to be a one man IT shop and virtually assist your customers is huge. Also, in MS, where things are still very rural, this is a huge help as well.
Great solution that has reinvented the help desk.
Having 3 systems in 1 (attended support, unattended, and presentation), with the addition of owning it, has Bomgar being able to reduce company cost dramatically. Not to mention that it is the most seamless thing out there in the market place. They are constantly updating as well. They have been around for about 5 years now and have exceeded companies that have been out there twice as long. I can't wait to see what the next 5 years is going to look like.
Having done some research on this company, it stems from the top down; Great leadership mixed with the talent to deliver. They have an excellent product and they understand their niche. I'm waiting for them to go public.
Bomgar provides a very secure solution for the enterprise and is perfectly priced for scalable deployment throughout global to small operations. My vote is 10.
Bomgar is an innovative, industry leading product. There are other solutions out there, but none of them offer the level of flexibility that Bomgar provides. They are also A #1 in Technical Support
Great product with visionary leadership and exceptional staff!
When I was an IT support rep, I used multiple ways of supporting my clients (VNC, RDP, etc). It was confusing and time intensive to keep up with all the logins, and to support people through slow tools that were insecure. Bomgar is an awesome one-stop tool that is super fast and easy to use for both the Rep and the Client. And it solved my client's security issues.
I have spoken with several of Bomgar's customer references, and all have given the product rave reviews. The ROI stories for the technology are impressive, and Bomgar's deployment model, software as an appliance, is totally unique in this industry.
Great product and service . . .
the cadillac of remote support!
Joel is changing the way people work. what more could you want?
Great product that solves security issues as well! Great leadership with strong ethics and integrity!
Ensuring technology actually works as it should without knowing the science to enable it myself, is compelling.
How much time, money, resource is wasted when a non-tech attempts to fix, or waits for the technical resource to arrive to fix a problem?
Maximizing productivity is the driver for support organizations to investigate, while CXOs ponder the strategic benefits of virtualizing their people.
Bomgar's product is an enabling 'lever' for support personnel. It allows them to solve more problems, faster, at a lower cost. Plus, all the recording/auditing features help with HIPAA and Sar. Ox. compliance.
We see nothing but a bright future ahead with Bomgar in place at Beringer Associates. The Bomgar platform has enabled us to very easily take on the role of a Virtual IT Department for many of our existing customers, and we are able to leverage that service to other new prospects as well. The productivity and efficiency gains that we have experienced with Bomgar are paramount in today's fast paced help desk environment. This puts us in an excellent position to continually expand our support service levels and offerings.
amazing. . .
They are an outstanding company; great corporate citizen, talented employees and they are recognized throughout our state for being one the best places to work and their innovation.
Bomgar's solutions and forward thinking approach assist customers in 'going green' by reducing (or eliminating) the need for on-site visits. Troubleshooting, issue isolation and resolution can all be done easily and remotely. In addition, this approach allows for support/service/consulting personnel to be more productive and have a better work/life balance.
Bomgar has delivered a secure, simple and reliable solution to an unpredictable world. We are more responsive and agile in resolving incidents using Bomgar.
Bomgar's innovative and forward thinking approach allows their customers to 'go green' by reducing (or eliminating) the need for on-site visits. Troubleshooting, issue isolation and resolution can all be done remotely with their solution. In addition, with this approach, customer support/service/consulting personnel are able to be more productive and have a better work/life balance - a win/win/win for all!
A great company with an innovative product.
What a fantastic concept - Virtualize Your People!
Excellent product, easy to setup. Good post-sale support.
No question, a great company to do business with!
Excellent product, which is critical to our business. Also, the employees are professional and with you every step of the way.
An amazing company with an amazing product!
my experiences with Bomgar from hardware to software to sales to support has been outstanding. It has dramatically simplified our remote access support protocol.
Our computer support contractor uses this software and it's truly revolutionary in the hands of the right practitioner. I can be on the golf course on a Saturday and let someone know that there is a problem. They won't be in the office, either, but can often fix it from their own remote location within a matter of minutes - all while not bringing our network security down.
Bomgar improves a company's bottom line by not only reducing operating costs for IT representatives to solve computer problems remotely, but also by making those same representatives dramatically more productive and efficient.
Great product + Great people= Great Company!
great technology like this that maximizes user satisfaction and IT resource availability while minimizing "truck rolls" and time delays gets my vote!
10!
They do exactly what they say they will- we love it and so do our customers! Thanks, Bomgar!
excellent solution, quailty support, compact sales cycle
Bomngar offers a great and visionary product that fills a void in the current IT support market that saves time, money, and speeds up product resolution in a secure environment.
Great combination: great sales team with the right technology!
Jack Acker - Norcross, GA
Excellent product, I have saved hundreds in travel time in the first month alone. It has also allowed be to be more responsive to my customers, I can help them anywhere at any time.
Excellent Product for IT support
I have met with Bomgar and can see how this product can extend our capabilities in our AR workflow engine. As the PM for Service Desk, the ability to do remote desk top control has existed for a long time, but Bomgar extends beyond simple desktop takeover. The auditing capabilities, chat, session recording to contribute to knowledge, etc. delivers better than what I have witnessed to date.
An excellent product & excellent team. Definitely a 10.
Really incredible company. Thumbs up.
Link to our website - http://www.bomgar.com
Link to our website - http://www.bomgar.com
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