I've always found that a well-designed and conveniently presented customer survey goes a long way toward preventing customers from even approaching the rage curve at all. Sometimes a business just needs a little nudge to start sailing in the right direction and a survey can often provide it.
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Recent Comments | 2 Total
November 30, 2008 at 8:37pm by Eli Shapiro
I've always found that a well-designed and conveniently presented customer survey goes a long way toward preventing customers from even approaching the rage curve at all. Sometimes a business just needs a little nudge to start sailing in the right direction and a survey can often provide it.