"Whatever it takes" is good. An arbitrary limit could be set, such as $100 for lower-level agents' discretion and kick up to higher level if over or in doubt. I just can't get the idea that you'd spend thousands on advertising or other communication and then put a potential long term customer off by refusing a $40 refund gesture.
I had another issue this week, again less than $100 and this time the company immediately addressed the issue by sending me a return authorization slip for credit. This is why I've dealt with them since 2005. Three years is a century on the web, where new competition arises almost daily.
July 9, 2008 at 4:06am
randulo randulos