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How to Go from Anonymity to Fame With Just One Tweet

BY FC Expert Blogger Wendy MarxWed Aug 19, 2009 at 7:44 PM
This blog is written by a member of our expert blogging community and expresses that expert's views alone.

How can a self-proclaimed geeky company with no knowledge of public relations go from virtual anonymity to media darling with just one tweet?

This is the story of how social media is changing how companies make news and how the new world of public relations is practiced

It all began around 10 am CT on August 12, 2009, when Ryan Kelly, founder and CEO, of market insights and analysis firm Pear Analytics of San Antonio, posted the following onTwitter:

"The Twitter Study we mentioned at #bmprsa is now available: http://bit.ly/17htXE interesting results..." BMPRSA is a San Antonio PR and social media group where Kelly had spoken a few weeks before and mentioned the pending study.

No sooner did he post the tweet that a friend from sales and marekting company Sales by 5 DM'd or direct messaged him on Twitter: "Please let me know when you release it, and I'll send it to Mashable."

By 5 pm the very same day, Pear's study was featured on the front page of Mashable, one of the largest blogs discussing social media and technology. By 6 pm, the study was the Number One and Two trending topic on Twitter. Later that evening, Kelly was interviewed by Robert Scoble, formerly of Fast Company and now an evangelist for Rackspace. And from there it went viral.

Google Pear Analytics today and you'll see some 500 articles from everyone from the BBC to CNET to NBC.com to outlets worldwide writing about its study. It's the sort of publicity a company would pay a big chunk of change to get.

Besides pointing out the phenomenal "make or break" quality of social media, there's a delicious irony to Pear's story. Its study's big news was that 40% of Twitter messages are what it cleverly called "pointless babble" with just 8.7% of Tweets to be deemed of value with worthwhile news content.

Of course, without Twitter, Pear's study might have seen the fate of so many studies that end up unread and unreported. Nothing like soaring to prominence on a media you're deflating.

What's also fascinating about Pear's story is that the company followed none of the traditional PR practices. No press release. No outreach to media. No loud announcement.

So what's the secret to Pear's PR success?

"I can attribute its success to a few things," says Kelly, who was as surprised as anyone that the study took off and says "I know nothing about PR. One, by analyzing the Twitter stream and categorizing the content we did something no one else had done. Where, however, we really struck a chord was by labeling the most popular category "pointless babble." I think if we would have named this something else, it may not have gone as far. Most of the news outlets used that phrase in their headlines.

"And lastly, I have to say we had a little luck that day in that no other major news happened that week--like Michael Jackson--that would have buried our news easily."

And we'll add that he had the smarts to post this very not "pointless babble" on Twitter.

I'd love to hear what you think about the "Tweet" heard 'round the world and what it says about the practice of public relations?

Wendy Marx, PR and Personal Branding Specialist, Marx Communications

Technorati tags: twitter, Pear Analytics, public relations, social media

Topics:

Leadership, Management, Careers, Marketing, personal brand, personal brander, personal branding, public relations, self promotion, Twitter Inc., Ryan Kelly, San Antonio, Technorati Inc., Wendy Marx


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Recent Comments | 5 Total

August 20, 2009 at 2:08pm by Penny Calder

There's no bar on non-PR people coming up with a good idea for a survey and the Pear Analytics's data analysis of the Twitterstream had the added advantages of focusing on a current hot social media site, coming up with a killer statistic and a great phrase (40% of the Twitterstream is 'pointless babble') and striking lucky in the holiday season.

Good surveys are very much part of the PR toolkit. But does he have the time to come up with lots of other new ideas for the times when they do get buried by hard news? But that's churlish of me.

This survey was such a good idea, coupled with a neat turn of phrase, that he won't have to come up with a new wheeze for ages. A regular re-run of that survey, showing less or more pointless babble, maybe with a cute little chart to show the babble flightpath, will keep him going for a good while as long as Twitter is flavour of the month.

Now, is he going to put the marketing and sales behind this great bit of PR to capitalise on the heightened profile? The window of opportunity only stays open for so long.

August 22, 2009 at 5:07pm by Wendy Marx

Good points, Penny, and I appreciate your taking the time to comment. And, I agree, he has an annuity in the phrase "pointless babble."

--
Wendy Marx
Personal Branding and PR Specialist
wendy@marxcommunications.com
http://www.marxcommunications.com

August 25, 2009 at 6:19pm by Simon Small

Hi Wendy,

This is a good example of LUCKY PR, however, it wasn't Twitter that made the story go viral, it was mashable. Pear could've sent the story to any media outlet and they might published it.

It's surprising they didn't email the story to various media outlets first?

August 26, 2009 at 10:52am by Mike Driehorst

The Pear Analytics success with the one study has nothing to do with PR or media relations. Yes, it received coverage. That was due to the great nature and benefit of social media and one's network. It was due to the friendship Kelly has with the Sales by 5 person -- who apparently knows someone at Mashable.

PR can do a lot to get a company and individual exposure, positive branding, leads, etc. But there are definitely other ways to achieve the goals. Social media technologies opens up a lot of those other ways.

The story points to the power of one's network and how that it really is as much as who we know as what we know.
-Mike
(who has worked in PR for 15 yrs, so you know I'm trying to bash PR)

August 26, 2009 at 1:34pm by Wendy Marx

Simon and Mike,

Thank you for your thoughtful comments. As a long-term PR person myself, I certainly understand the value of public relations. My point with the post is to indicate that in this case traditional media followed the blogosphere, not the reverse. Pear when I wrote this had over 500 people jumping on its story once Robert Scoble commented. And I am sure it is many more now. Yes, they were lucky in a sense that someone had the savvy to send their study to Mashable but luck as you know is often about being in the right place at the right time. Pear created their own luck and social media facilitated it. I agree that who you know also helps but isn't that what social media (and PR in part) is all about.

--
Wendy Marx
Personal Branding and PR Specialist
wendy@marxcommunications.com
http://www.marxcommunications.com