1 – How long have you been employed at Team National? How has your department grown?
I have been working for Team National for 7 years now and I was promoted to Customer Service Manager in 2005. When I first started working here in April of 2002, we had four people (including myself) that did both data entry and customer service. Today Data Processing and Customer Service are two different departments. It’s very exciting to see that much growth in the last 7 years and I am excited to see what another 7 years will bring us. Personnel wise, we’ve always done our best to hire people with a passion to help others and we’ve trained to fill specific functions.
2 – How many calls do you receive on an average day? What are the most common inquiries you receive?
On average we receive about 150 – 200 calls a day. Well, a little bit of everything. We receive calls on everything from point counts, to questions on the product program, to benefit questions, billing questions and commission questions. Customer service acts as the hub of the company so we answer a little bit of everything. What we don’t answer, we can always connect people to the appropriate person they need to speak with or we can point them in the right direction.
3 – How have the John Maxwell trainings enhanced your department?
The John Maxwell trainings have helped us tremendously by giving our department the tools they need to succeed. It’s one thing to train your employees for their specific job functions, but also you have to give them the opportunity for personal growth. When people have the opportunity for personal growth, it gives them a passion and purpose for what they do which will lead to even bigger success shared by all.
4 – Discuss a little about the new Customer Service survey.
The survey is exciting because it will give our field a chance to give us some feedback on how we are doing. With as many changes as we’ve made, helping our customers has always been our focus and this survey will help us to see what areas we need to focus on more. One of the philosophies that we’ve developed is that each call deserves personal attention, and we treat that person as though they are the only customer that we have for the length of the call. If you are taking the time to call, we need to take the time to help you with your questions or issues. This survey will let us know how well we are doing and what we can do to make things better. Please take some time to give us your feedback, some of our best ideas have come from the field and it’s always welcome!
Take Control Audio CD Launched
The 150,000 copies of the CD available for sale at the conventions sold out in the first few hours.
John Maxwell Speaks
John Maxwell spoke twice and had a highly successful book signing
Workshops
TN Business Solutions - Telecheck - Check Acceptance
TN Business Solutions - Cash Advance Program
TN Nutritionals - Good For you? Come Learn Why
TNFD - Jason International Hydrotherapy
TN Shaw Flooring - How to install flooring
TN Communications - New Professional Service
TN Wealth Management - New Benefit
TN Jewelry
TN Finance - Wells Fargo - Home Mortgage
TN Health Discount - Benefiq - Vision/Dental/Pharmacy and
much more
TN Wealth Management
A new Team National Benefit - A financial solution to eliminate debt and administer a financial plan to build wealth
TN Store
Many wonderful things to purchase at the TN Store
Newspaper
The newest edition of Team National News was a great hit!
The new recruiting CD, Take Control, was released at Grand Nationals in Orlando on Thursday Evening. To say everyone was excited about this excellent new tool would be an understatement! Team National had 150,000 of these CDs and sold out in less than 6 hours!!!!! If you truly want to "take control" of your business log in to www.bign.com, Click on Take Control under Latest News, and order yours today! This tool is not to be used instead of playing ball, but rather to speed up the process by finding out right away if folks are open to more information.
It's time to start to dream again and yes dreams do come true! Although that sounds like a quote straight out of Disney World itself, it’s not a cliché, it’s true. Renowned leadership authority John Maxwell says, “choosing to lead your life and not just accepting it is critical to owning your dream…reaching your God-given potential requires taking responsibility for yourself and your life. It means taking an active leadership role with yourself. How do you do that? By saying Yes to yourself, to your hope, to your dream.”We have the honor of having John Maxwell as the Keynote speaker at our Orlando Grand National event and he is also hosting an exclusive Q&A for those Independent Markeitng Directors that qualify in the "Mastermind with Maxwell" promo with 6pts.You will not want to miss the opportunity to experience the event and learn from John on capturing your dream.Dreams aren’t only for princesses and princes at Disney World, they are real and you can live them.Thousands are doing just that all over the U.S. Take control of your financial future and live your dreams!
-St. Louis - Team National Night at Busch Stadium on Wednesday, June 17, was in a word...Fantastic!
With over 2,000 of our Independent Marketing Directors filling the stands, our presence was heard and the excitement contagious.
Our very own President & CEO Angela Loehr Chrysler threw out the ceremonial pitch. (And did an awesome job!)
Double Platinum Jenny Chamberlin, along with our "Soaring with the Eagles" winners led the entire stadium in "Take Me out To The Ballgame" during the 7th inning stretch. You could feel the energy erupting all around.
Team National/National Companies is a multi-million dollar direct sales company located in Ft. Lauderdale, FL.
Team National/National Companies is a coast-to-coast business that markets 30 different products and services in over 20 industries. Team National/National Companies provides membership savings for benefit package owners who purchase goods and services such as home furnishings, communications, fine jewelry and more.
Team National/National Companies is an active member of the prestigious Direct Selling Association, DSA. As a member company, we pledge to abide by a strict code of ethics, standards and procedures. Additionally, Team National/National Companies is a registered member of Dun & Bradstreet, a proud member of the United States Chamber of Commerce and a member of the Better Business Bureau of South East Florida.
Providing Value, Inspiring Dreams!
For more information about Team National and National Companies Inc., visit www.bign.com.
South Florida - Team National Night is June 17...in St. Louis...when the Cardinals take on the Detroit Tigers..Come join us!
Adding to the excitement and anticipation that's already building for our Summer National Convention, June 18 - June 21, in St. Louis, MO, we have an extra incentive.
Team National Night is Wednesday, June 17 in St. Louis, MO. We will have over 1,000 of our Independent Marketing Directors there and our very own President & CEO Angela Loehr Chrysler will be throwing out the first pitch. We also will be leading the entire stadium in "Take Me out To The Ballgame."
Since we have sold out of our allotment of Cardinal baseball tix, please check out the Cardinals website directly. We will be in the section between first base and the foul pole in the upper deck.
Interested in purchasing baseball tickets, click on this link
Team National/National Companies is a multi-million dollar direct sales company located in Ft. Lauderdale, FL. Team National/National Companies is a coast-to-coast business that markets 30 different products and services in over 20 industries. Team National/National Companies provides membership savings for benefit package owners who purchasegoods and services such as home furnishings, communications, fine jewelry and more.
Team National/ National Companies is an active member of the prestigious Direct Selling Association, DSA. As a member company, we pledge to abide by a strict code of ethics, standards and procedures. Additionally, Team National/National Companies is a registered member of Dun & Bradstreet, a proud member of the United States Chamber of Commerce and a member of the Better Business Bureau of South East Florida.
Providing Value, Inspiring Dreams!
For more information about Team National and National Companies Inc., and to register to attend the President's Tour and Summer Nationals, visit www.bign.com.
South Florida - Team National's 2009 President's Tour kicks off on May 16, with the first stop in Orange County, California.
Team National President & CEO Angela Loehr Chrysler will be on hand along with several of the organization's top sales leaders with words of wisdom and inspiration. This is a perfect opportunity to meet and interact Angela.
There is a more personal format to these regional-type events. There will be a 'Town Hall' style meeting, as well as, a Team National Business Overview.
"This is a great way to connect with folks in those remote areas on a more personal level. I enjoy meeting people, especially in our newest, up and coming areas," says Chrysler.
Team National also has an upcoming Summer National Convention in St. Louis, MO, June 18 - June 21. Here, specific trainings are taught by Team National's Double Platinum and Platinum Presidential sales leaders, as well as, some motivational words and the company's vision given by Angela. Summer National's Early Bird Registration Ends May 6!
Additionally, at these larger national events, you will be able to check out all of Team National's great services and products in the vendor area.
We would love to see you there!
Team National/National Companies is a multi-million dollar direct sales company located in Ft. Lauderdale, FL. Team National/National Companies is a coast-to-coast business that markets 30 different products and services in over 20 industries. Team National/National Companies provides membership savings for benefit package owners who purchase goods and services such as home furnishings, communications, fine jewelry and more.
Team National/ National Companies is an active member of the prestigious Direct Selling Association, DSA. As a member company, we pledge to abide by a strict code of ethics, standards and procedures. Additionally, Team National/National Companies is a registered member of Dun & Bradstreet, a proud member of the United States Chamber of Commerce and a member of the Better Business Bureau of South East Florida.
Providing Value, Inspiring Dreams!
For more information about Team National and National Companies Inc., and to register to attend the President's Tour and Summer Nationals, visit www.bign.com or call 954-584-2151.
