I faced a similar situation in Q1 2003. As VP of Sales of a Canadian pharmaceutical organization we faced the SARS crisis. Access to our customers became limited. Hospitals and physicians were also limiting sales rep visits.

Marketing started calling the sales numbers down for the year, blaming the SARS crisis. As head of sales I had few options. What I did know was that I had to utilize my resources where they were going to generate the greatest revenue.

What would you do?

In sales your biggest resource is your sales force. The best place to deploy your sales force is in the field. The field is where they generate revenue. So we went back to basics. Activities such as administration, training and meetings are all important, but are non revenue generating. We initiated a simple 3 point plan:

1. All training was cancelled. Trainers were redeployed into the field to help coach sales reps.
2. Sales managers focused on field visits and were in the field four to five days a week.
3. Sales reps found creative ways to see their clients or focus-in on hospitals and physicians they could access. Their goal was to focus on making more sales calls.

These 3 basic steps allowed us to over achieve our sales targets by year end. In the end, the SARS crisis resolved itself. In 2009, the economy may take much longer to see an upturn, but the basic principles of redeploying your resources on revenue generating activities will still apply. 

Sales leadership is about focusing your resources on what will have the biggest impact.

Steven Rosen, MBA is a sales management expert who helps companies transforms sales managers into great sales coaches. Steven’s works with sales executives to; hire top performing sales reps and managers, develop their team into top sales managers and achieve greater personal and professional success.

He is the CEO of STAR Results, author of many articles in the areas of sales management coaching and sales management training. He is a member of Top Sales Experts. Steven’s mission is to inspire sales leaders, managers and sales people to achieve their full potential. He can be reached at steven@starresults.com or 905-737-4548.