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 <title></title>
 <link>http://www.fastcompany.com/blog/lynette-chiang/247-customer-evangelist</link>
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<item>
 <title>Be social and the networking will follow.</title>
 <link>http://www.fastcompany.com/blog/lynette-chiang/247-customer-evangelist/be-social-and-networking-will-follow</link>
 <description>&lt;!--paging_filter--&gt;&lt;p&gt;&lt;img src=&quot;file:///Users/lynchiang/Library/Caches/TemporaryItems/moz-screenshot.jpg&quot; alt=&quot;&quot; /&gt;&lt;img src=&quot;file:///Users/lynchiang/Library/Caches/TemporaryItems/moz-screenshot-1.jpg&quot; alt=&quot;&quot; /&gt;&lt;img src=&quot;file:///Users/lynchiang/Library/Caches/TemporaryItems/moz-screenshot-2.jpg&quot; alt=&quot;&quot; /&gt;&lt;img src=&quot;file:///Users/lynchiang/Library/Caches/TemporaryItems/moz-screenshot-3.jpg&quot; alt=&quot;&quot; /&gt;&lt;img src=&quot;file:///Users/lynchiang/Library/Caches/TemporaryItems/moz-screenshot-4.jpg&quot; alt=&quot;&quot; /&gt;Oxymoron of the week: &#039;Let&#039;s incorporate social networking&quot;. &amp;nbsp;&lt;br /&gt;&lt;br /&gt;Just look at that sentence!&lt;br /&gt;&lt;p&gt;&lt;a href=&quot;http://www.fastcompany.com/blog/lynette-chiang/247-customer-evangelist/be-social-and-networking-will-follow&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <category domain="http://www.fastcompany.com/tag/customer">customer</category>
 <category domain="http://www.fastcompany.com/tag/evangelist">Evangelist</category>
 <category domain="http://www.fastcompany.com/tag/social-networking">social networking</category>
 <category domain="http://www.fastcompany.com/tag/leadership-2">Leadership</category>
 <category domain="http://www.fastcompany.com/tag/management-1">Management</category>
 <category domain="http://www.fastcompany.com/tag/worklife-2">Work/Life</category>
 <category domain="http://www.fastcompany.com/tag/magazine-0">Magazine</category>
 <pubDate>Thu, 19 Nov 2009 23:41:11 -0500</pubDate>
 <dc:creator>Lynette Chiang</dc:creator>
 <guid isPermaLink="false">1462722 at http://www.fastcompany.com</guid>
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<item>
 <title>Feldenkrais: The slow road to success in the fast lane</title>
 <link>http://www.fastcompany.com/blog/lynette-chiang/247-customer-evangelist/feldenkrais-slow-road-success-fast-lane</link>
 <description>&lt;!--paging_filter--&gt;&lt;p&gt;I just attended an introductory workshop on the &lt;a title=&quot;http://en.wikipedia.org/wiki/Feldenkrais_Method&quot; href=&quot;http://en.wikipedia.org/wiki/Feldenkrais_Method&quot; target=&quot;_blank&quot;&gt;Feldenkrais Method&lt;/a&gt;. &lt;br /&gt;&lt;br /&gt;The movements are slow. Very slow. In a typical &quot;lesson&quot;, you move a limb just the tiniest amount, maybe an inch or less, then move it back. Then compare how your body feels before and after.&lt;br /&gt;&lt;br /&gt;It&#039;s customary to lie on a bit of thin padding, because we tend to flinch and stiffen up when we get down on a hard floor.&lt;br /&gt;&lt;p&gt;&lt;a href=&quot;http://www.fastcompany.com/blog/lynette-chiang/247-customer-evangelist/feldenkrais-slow-road-success-fast-lane&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <category domain="http://www.fastcompany.com/tag/customer">customer</category>
 <category domain="http://www.fastcompany.com/tag/evangelist">Evangelist</category>
 <category domain="http://www.fastcompany.com/tag/feldenkrais">Feldenkrais</category>
 <category domain="http://www.fastcompany.com/tag/leadership-2">Leadership</category>
 <category domain="http://www.fastcompany.com/tag/management-1">Management</category>
 <category domain="http://www.fastcompany.com/tag/careers-1">Careers</category>
 <category domain="http://www.fastcompany.com/tag/social-responsibility-1">Ethonomics</category>
 <category domain="http://www.fastcompany.com/tag/worklife-2">Work/Life</category>
 <category domain="http://www.fastcompany.com/tag/magazine-0">Magazine</category>
 <pubDate>Wed, 26 Aug 2009 14:36:34 -0400</pubDate>
 <dc:creator>Lynette Chiang</dc:creator>
 <guid isPermaLink="false">1339772 at http://www.fastcompany.com</guid>
</item>
<item>
 <title>Megabank Miscalculations: Still treating people like numbers after all these years</title>
 <link>http://www.fastcompany.com/blog/lynette-chiang/247-customer-evangelist/megabank-miscalculations-still-treating-people-numbers-a</link>
 <description>&lt;!--paging_filter--&gt;&lt;p&gt;Last week in my &lt;a title=&quot;http://www.fastcompany.com/blog/lynette-chiang/247-customer-evangelist/coupon-clippers-care-and-feeding-guide&quot; href=&quot;http://www.fastcompany.com/blog/lynette-chiang/247-customer-evangelist/coupon-clippers-care-and-feeding-guide&quot; target=&quot;_blank&quot;&gt;post about coupon clippers&lt;/a&gt; I posted a photo of a sign I came across in Georgia. Once more with feeling: &lt;/p&gt;&lt;p&gt;&lt;a href=&quot;http://www.fastcompany.com/blog/lynette-chiang/247-customer-evangelist/megabank-miscalculations-still-treating-people-numbers-a&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <category domain="http://www.fastcompany.com/tag/customer">customer</category>
 <category domain="http://www.fastcompany.com/tag/evangelist">Evangelist</category>
 <category domain="http://www.fastcompany.com/tag/megabanking">megabanking</category>
 <category domain="http://www.fastcompany.com/tag/customer-experience">customer experience</category>
 <category domain="http://www.fastcompany.com/tag/recession-marketing">recession marketing</category>
 <category domain="http://www.fastcompany.com/tag/restroom">restroom</category>
 <category domain="http://www.fastcompany.com/tag/leadership-2">Leadership</category>
 <category domain="http://www.fastcompany.com/tag/management-1">Management</category>
 <category domain="http://www.fastcompany.com/tag/worklife-2">Work/Life</category>
 <category domain="http://www.fastcompany.com/tag/magazine-0">Magazine</category>
 <pubDate>Tue, 14 Jul 2009 16:37:52 -0400</pubDate>
 <dc:creator>Lynette Chiang</dc:creator>
 <guid isPermaLink="false">1309687 at http://www.fastcompany.com</guid>
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<item>
 <title>Coupon clippers: care and feeding guide</title>
 <link>http://www.fastcompany.com/blog/lynette-chiang/247-customer-evangelist/coupon-clippers-care-and-feeding-guide</link>
 <description>&lt;!--paging_filter--&gt;&lt;p&gt;A trendspotting firm recently asked me if I had any insights to share regarding customer service in a recession. No need for my second hand opinion - just stand in line anywhere in the city and you&#039;ll witness some elementary customer service blunders - in a time when companies can ill afford them.&lt;br /&gt;&lt;p&gt;&lt;a href=&quot;http://www.fastcompany.com/blog/lynette-chiang/247-customer-evangelist/coupon-clippers-care-and-feeding-guide&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <category domain="http://www.fastcompany.com/tag/coupon">coupon</category>
 <category domain="http://www.fastcompany.com/tag/clipping">clipping</category>
 <category domain="http://www.fastcompany.com/tag/voucher">voucher</category>
 <category domain="http://www.fastcompany.com/tag/customer-service">customer service</category>
 <category domain="http://www.fastcompany.com/tag/recession">recession</category>
 <category domain="http://www.fastcompany.com/tag/leadership-2">Leadership</category>
 <category domain="http://www.fastcompany.com/tag/management-1">Management</category>
 <pubDate>Tue, 07 Jul 2009 03:05:26 -0400</pubDate>
 <dc:creator>Lynette Chiang</dc:creator>
 <guid isPermaLink="false">1305179 at http://www.fastcompany.com</guid>
</item>
<item>
 <title>DotComplacency: Step away from that mouse and just talk to me </title>
 <link>http://www.fastcompany.com/blog/lynette-chiang/247-customer-evangelist/dotcomplacency-step-away-mouse-and-just-talk-me</link>
 <description>&lt;!--paging_filter--&gt;&lt;p&gt;
EVERYONE&#039;s feeling the recessionary pinch, but online businesses – particularly those selling ephemeral and risk-based products like say, travel insurance, have a distinct advantage.&lt;br /&gt;
&lt;br /&gt;
No glassy storefront, no packaged inventory piled high somewhere in the boonies, no expensive print or TV advertising. Just a website that tells you to click around &#039;til your eyeballs dry up, and then &amp;quot;add to cart.&amp;quot;&lt;br /&gt;
&lt;br /&gt;
There&#039;s often a number you can call, but they&#039;d rather you didn&#039;t, because that involves getting a human talking – talk isn&#039;t cheap anymore.&lt;p&gt;&lt;a href=&quot;http://www.fastcompany.com/blog/lynette-chiang/247-customer-evangelist/dotcomplacency-step-away-mouse-and-just-talk-me&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <category domain="http://www.fastcompany.com/tag/customer-experience">customer experience</category>
 <category domain="http://www.fastcompany.com/tag/customer-evangelism">customer evangelism</category>
 <category domain="http://www.fastcompany.com/tag/online-marketing">online marketing</category>
 <category domain="http://www.fastcompany.com/tag/travel-insurance">travel insurance</category>
 <category domain="http://www.fastcompany.com/tag/management-1">Management</category>
 <category domain="http://www.fastcompany.com/tag/social-responsibility-1">Ethonomics</category>
 <category domain="http://www.fastcompany.com/tag/worklife-2">Work/Life</category>
 <category domain="http://www.fastcompany.com/tag/magazine-0">Magazine</category>
 <pubDate>Sat, 25 Apr 2009 09:58:32 -0400</pubDate>
 <dc:creator>Lynette Chiang</dc:creator>
 <guid isPermaLink="false">1274243 at http://www.fastcompany.com</guid>
</item>
<item>
 <title>New York, New York: If can make it there, I&#039;ll not make it elsewhere</title>
 <link>http://www.fastcompany.com/blog/lynette-chiang/247-customer-evangelist/if-i-can-make-it-there-ill-not-make-it-elsewhere-new-yor</link>
 <description>&lt;!--paging_filter--&gt;&lt;p&gt;&lt;strong&gt;Update 8 Aug 2009: &lt;a title=&quot;http://www.nytimes.com/2009/08/20/nyregion/20garment.html&quot; href=&quot;http://www.nytimes.com/2009/08/20/nyregion/20garment.html&quot; target=&quot;_blank&quot;&gt;The decline of New York&#039;s garment district&lt;/a&gt; courtesy of the New York Times&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;a href=&quot;http://www.fastcompany.com/blog/lynette-chiang/247-customer-evangelist/if-i-can-make-it-there-ill-not-make-it-elsewhere-new-yor&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <category domain="http://www.fastcompany.com/tag/customer">customer</category>
 <category domain="http://www.fastcompany.com/tag/evangelist">Evangelist</category>
 <category domain="http://www.fastcompany.com/tag/soft-capitalism">soft capitalism</category>
 <category domain="http://www.fastcompany.com/tag/traffic-cone-bag">traffic cone bag</category>
 <category domain="http://www.fastcompany.com/tag/design-1">Design</category>
 <category domain="http://www.fastcompany.com/tag/social-responsibility-1">Ethonomics</category>
 <category domain="http://www.fastcompany.com/tag/worklife-2">Work/Life</category>
 <pubDate>Sun, 29 Mar 2009 07:07:17 -0400</pubDate>
 <dc:creator>Lynette Chiang</dc:creator>
 <guid isPermaLink="false">1247082 at http://www.fastcompany.com</guid>
</item>
<item>
 <title>The Longest Line in NYC: Women for Hire Job Fair</title>
 <link>http://www.fastcompany.com/blog/lynette-chiang/247-customer-evangelist/longest-line-nyc-women-hire-job-fair</link>
 <description>&lt;p&gt;
We interrupt this program for a report from the cold, hard pavement outside your window.
&lt;/p&gt;
&lt;p&gt;
&lt;strong&gt;&lt;a href=&quot;http://www.galfromdownunder.com/movies/longestlinenyc&quot; target=&quot;_blank&quot; title=&quot;http://www.galfromdownunder.com/movies/longestlinenyc&quot;&gt;WATCH MOVIE&lt;/a&gt; if you can bear to ... &lt;/strong&gt;
&lt;/p&gt;
&lt;p&gt;&lt;a href=&quot;http://www.fastcompany.com/blog/lynette-chiang/247-customer-evangelist/longest-line-nyc-women-hire-job-fair&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <category domain="http://www.fastcompany.com/tag/customer">customer</category>
 <category domain="http://www.fastcompany.com/tag/jobhunt">jobhunt</category>
 <category domain="http://www.fastcompany.com/tag/job-fair">job fair</category>
 <category domain="http://www.fastcompany.com/tag/evangelist">Evangelist</category>
 <category domain="http://www.fastcompany.com/tag/career-fair">career fair</category>
 <category domain="http://www.fastcompany.com/tag/unemployment">unemployment</category>
 <category domain="http://www.fastcompany.com/tag/women-hire">women for hire</category>
 <category domain="http://www.fastcompany.com/tag/careers-1">Careers</category>
 <category domain="http://www.fastcompany.com/tag/worklife-2">Work/Life</category>
 <pubDate>Wed, 25 Feb 2009 22:57:14 -0500</pubDate>
 <dc:creator>Lynette Chiang</dc:creator>
 <guid isPermaLink="false">1185236 at http://www.fastcompany.com</guid>
</item>
<item>
 <title>The Recession Ripple Effect: A little pay cut goes a long way</title>
 <link>http://www.fastcompany.com/blog/lynette-chiang/247-customer-evangelist/little-pay-cut-can-go-long-way</link>
 <description>&lt;p&gt;&lt;/p&gt;
&lt;p class=&quot;MsoNormal&quot;&gt;
&quot;Ask not what your country can do for you, but what you can do for your country.&quot;
&lt;/p&gt;
&lt;p class=&quot;MsoNormal&quot;&gt;&amp;nbsp;&lt;/p&gt;
&lt;p class=&quot;MsoNormal&quot;&gt;
If ever there was a time to seriously ask yourself that question, cobwebby nostalgia aside, it&#039;s now.
&lt;/p&gt;
&lt;p class=&quot;MsoNormal&quot;&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;a href=&quot;http://www.fastcompany.com/blog/lynette-chiang/247-customer-evangelist/little-pay-cut-can-go-long-way&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <category domain="http://www.fastcompany.com/tag/paycut">paycut</category>
 <category domain="http://www.fastcompany.com/tag/customer">customer</category>
 <category domain="http://www.fastcompany.com/tag/evangelist">Evangelist</category>
 <category domain="http://www.fastcompany.com/tag/lay">lay off</category>
 <category domain="http://www.fastcompany.com/tag/leadership-2">Leadership</category>
 <category domain="http://www.fastcompany.com/tag/management-1">Management</category>
 <category domain="http://www.fastcompany.com/tag/social-responsibility-1">Ethonomics</category>
 <category domain="http://www.fastcompany.com/tag/worklife-2">Work/Life</category>
 <pubDate>Tue, 17 Feb 2009 15:11:20 -0500</pubDate>
 <dc:creator>Lynette Chiang</dc:creator>
 <guid isPermaLink="false">1171223 at http://www.fastcompany.com</guid>
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 <title>When good news is good news: A Hudson River plane crash in a recession</title>
 <link>http://www.fastcompany.com/blog/lynette-chiang/247-customer-evangelist/when-good-news-good-news-hudson-river-plane-crash-recess</link>
 <description>&lt;p&gt;It&#039;s been almost a month since &lt;a title=&quot;http://en.wikipedia.org/wiki/Chesley_Sullenberger&quot; href=&quot;http://en.wikipedia.org/wiki/Chesley_Sullenberger&quot; target=&quot;_blank&quot;&gt;newly wikified Chesley B. Sullenberger III&lt;/a&gt; (one of the guys in the attached photo, don&#039;t mind which) executed a perfect duck dive. And unless cross-haired by a man in a tweedy peaked cap, ducks always end up bobbing right side up ... &lt;/p&gt;
&lt;p&gt;&lt;a href=&quot;http://www.fastcompany.com/blog/lynette-chiang/247-customer-evangelist/when-good-news-good-news-hudson-river-plane-crash-recess&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <category domain="http://www.fastcompany.com/tag/chesley-sullenberger">chesley sullenberger</category>
 <category domain="http://www.fastcompany.com/tag/customer">customer</category>
 <category domain="http://www.fastcompany.com/tag/evangelist">Evangelist</category>
 <category domain="http://www.fastcompany.com/tag/airplane-bike-friday-folding-bike">airplane bike friday folding bike</category>
 <category domain="http://www.fastcompany.com/tag/leadership-2">Leadership</category>
 <category domain="http://www.fastcompany.com/tag/management-1">Management</category>
 <category domain="http://www.fastcompany.com/tag/social-responsibility-1">Ethonomics</category>
 <pubDate>Wed, 11 Feb 2009 01:50:48 -0500</pubDate>
 <dc:creator>Lynette Chiang</dc:creator>
 <guid isPermaLink="false">1160675 at http://www.fastcompany.com</guid>
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<item>
 <title>Obamabilia: Royalty-free &quot;Kind Eyes&quot; Already Stimulating the Economy</title>
 <link>http://www.fastcompany.com/blog/lynette-chiang/247-customer-evangelist/obamabilia-royalty-free-face-already-stimulating-economy</link>
 <description>&lt;!--paging_filter--&gt;&lt;p&gt;YOU SHOW me yours, and I&#039;ll show mine. My Obamabilia, that is. &lt;br /&gt;&lt;br /&gt;I just watched a CNN story on the Mt McKinley-sized dune of opportunistic landfill featuring Obama&#039;s face, &quot;with kind eyes,&quot; according to an ad for ornamental plates. &lt;br /&gt;&lt;br /&gt;I love to mock those portrait platters with the gold trim that will blow up your microwave. And aren&#039;t I a fabulous nobody for doing so  -  apparently the manufacturer has sold a staggering 700,000 at $19.95.&lt;/p&gt;&lt;p&gt;&lt;a href=&quot;http://www.fastcompany.com/blog/lynette-chiang/247-customer-evangelist/obamabilia-royalty-free-face-already-stimulating-economy&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <category domain="http://www.fastcompany.com/tag/inauguration">inauguration</category>
 <category domain="http://www.fastcompany.com/tag/evangelist">Evangelist</category>
 <category domain="http://www.fastcompany.com/tag/customer">customer</category>
 <category domain="http://www.fastcompany.com/tag/obama">obama</category>
 <category domain="http://www.fastcompany.com/tag/obamabilia">obamabilia</category>
 <category domain="http://www.fastcompany.com/tag/worklife-2">Work/Life</category>
 <pubDate>Wed, 21 Jan 2009 02:53:08 -0500</pubDate>
 <dc:creator>Lynette Chiang</dc:creator>
 <guid isPermaLink="false">1143985 at http://www.fastcompany.com</guid>
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