Whatever you do to get prospective patients to call your office
(advertising, web, mail, etc.), the last thing you want to do is lose
them once they do call. And yet, as I’ve mentioned before, the average
healthcare practice loses $55,000 per year due to front office phone
skills that could be improved.

How does your front office staff do when it comes to converting phone inquiries? If you have ever heard your staff let a phone inquiry end a phone call without asking the caller for the appointment, then they could use some help.

As our gift to you in celebration of our 30th year, we want you to have
our Front Desk Appointment Conversion Guide, which includes techniques
for establishing value with the caller and handling objections such as
“your prices are too high.”

Click here to download Practice Builders’ Front Desk Appointment Conversion Guide.

And if you would like to assess how well your front office staff is
performing, please take our 1-minute Staff Assessment at http://www.practicebuilders.com/training/assess.asp

I hope you find this tool helpful. If you need additional information
or support regarding staff training or conversion scripts customized
for your practice, please call us at 800.679.1262.