Professional Development Training - Courses - Classes - Workshops

INTERNAL BRAND TRAINING
All of us have had customer service experiences that didn’t quite live up to our expectations of
a brands promises. Service intensive businesses have they’re work cut out for them because human
beings complicate service delivery. Opportunities exist every day to deliver internal and external
customer service that supports or deteriorates brand value at multiple touch points.
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GENERATIONS IN THE WORKPLACE WORKSHOP
For the first time in history, 4 generations in the workplace —
Traditionalists, Baby Boomers, Generation X, and Millennials — have
presented new challenges for managers and their employees. A definite
lack of awareness exists among these four distinct generations.
Typically, those of each generation feel they know best,
better than those who came earlier, and certainly much better tha the
new kids on the block.
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MANAGEMENT SKILLS WORKSHOP
This hands-on leadership management training workshop teaches
supervisors and managers the foundational skills of communication,
motivation, delegation and evaluation. The supervisory skills workshop
is critical for managers who are leading through rapid change such as
merger, acquisition or turnover.
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CULTURAL DIVERSITY SKILLS
This course includes a series of training tools and cultural diversity
activities that can help build cultural diversity in the workplace and
with clients. Our cultural competence skills workshop is critical for
managing cultural diversity and enables your organization and your
leaders to meet the high-performance demands of an increasingly global
economy.

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NEGOTIATION SKILLS TRAINING
Negotiation skills are critical whether selling products or services,
purchasing supplies and materials, negotiating salary or obtaining
internal resources for project support. This negotiation workshop
develops the skills participants need to drive mutual victory.
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ADVANCED NEGOTIATION SKILLS
This advanced negotiation workshop will help a seasoned negotiator think
more clearly through all the issues that influence the negotiation. The
training includes an analysis of how performance will be measured by
all parties interested in the outcome of the negotiation.
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PRESENTATION SKILLS WORKSHOP
This presentation skills workshop aids participants in building and
delivering a powerful message to both internal and external clients. It
is the toughest presentation skills training course on the market and
yields proven results.
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TIME MANAGEMENT SKILLS
Time is like a river. It keeps on flowing even though we get caught up
in its turbulence and can’t seem to come up for air. Without effective
time management skills, new and constantly changing corporate objectives
can be overwhelming leaving us feeling out of control.
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TIME MANAGEMENT FOR SALES
The number one complaint that salespeople make is that they do not have
enough time in their schedules to do what they are being paid to do:
SELL. This time management workshop is designed for sales and addresses
the challenges that salespeople deal with as they try to better manage
their time and resources.
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SALES SKILLS WORKSHOP
What is the number one complaint that customers voice about sales
people? Sales representatives simply don’t take the time needed to
listen and determine real needs before proceeding. They “tell” and
attempt to sell prematurely. This hands-on, consultative sales training
program teaches selling skills that increase awareness and build new
sales behaviors.
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SELLING BRAND VALUE
Does it feel like your brand is a "commodity" in a sea of competition? Understanding and selling brand value is key.
Your brands value is the mental and emotional "real estate" held in the minds and hearts of your customers.
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MEDIA CRISIS SKILLS
When we least expect it, we may be faced with managing a crisis
situation that requires very special skills. How you interact with
members of the media during this time of crisis is crucial.
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ASSERTIVENESS SKILLS TRAINING
Those who are assertive in life and at work achieve success. This
assertiveness skills workshop helps participants understand that
expressing needs, utilizing strong vocal and non-verbal communication
and saying NO are critical to success.

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CUSTOMER SERVICE SKILLS
Studies show that 70% of the reason a customer will return is based upon
their interaction with your staff. This Customer Service Skills
Workshop gives participants new insight into specific customer
behavioral styles and their service expectations. It teaches students to
address both the personal and process needs of the internal and
external customer.
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ONLINE TRAINING COURSES
Fathom offers an entire series of online professional development
classes. E Learning or training via the internet can save you time and
money by taking a course without leaving your home or office.
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