What is design? It's art and commerce, fashion and environment. It's industrial and digital, graphic and experiential.
What is design? It begins with ideas--ideas based in purpose. It requires a plan or a process. It yields innovation, invention or creation. It is successful if it elicits response--attention, desire, interaction or purchase.
Design is as much a process as it is an end product. The process should be simple.

After all my years in design, I remain wary of the branding and design consultancies that sell the strategic process before the work. The work should speak for itself. Did it deliver on its objectives? Did it break through in the market? Did people vote with interest, conversation, interaction or purchase? Was it beautiful? That's what really matters. It's not about the ability to generate nor analyze reams of data or conduct hundreds of interviews. Smart design requires inputs and information for sure. The best strategy behind design is all about collection and collaboration--of people, talents, ideas, perspectives. It's about truly seeing vs. just looking. It's about being curious about what you're seeing, what it means or what it could mean if used in a new way or combined with other ideas or images. It takes a certain appetite and ability to digest. Honestly it's simple. The best talent understands that. Rarely does the most extensive or unique "process" produce the simple insights necessary to do more than document a situation. The proof is in the pudding. Talented designers create it.
To be successful, the business of design must deliver truth and unique beauty. To breakthrough, design must deliver creative differentiation.
As with any well-formed point of view, there's a process to follow in design. Again, it's a simple process. It begins with collecting as much input as you can regarding a particular subject and understanding the context of the world in which that product or service will exist and compete. It's about looking for gaps in the marketplaces where others haven't thought to go. It's about finding the truth of an organization, where they've come from and what they're capable of. And then it's about organizing and mixing ideas and visual elements to deliver a succinctly meaningful and artistic perspective.

Design has been my business for over 35 years. But more importantly, when I think of it, design has been my way of life since I was a small child. A way of interacting with people and gathering perspective. A way of thinking and a way of organizing things in my life, so they would be meaningful, work better, look better. I know this is true for many designers.
It's amazing to see how the power of design has grown in the past decade. People everywhere are singing the praises of design; looking to find the secrets of design creativity and infuse them into their work; seeking the benefits of beautifully designed products to use in their homes and their lives. As a designer I see this as both an opportunity and a responsibility. The opportunity is to continue to use our craft wisely, to solve real business problems, to deliver a means to help people find products and services that are uniquely well suited to make their lives a little better every day. Getting there requires that designers and our clients keep things simple.
Read Joe Duffy's blog Duffy Point of View
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Principal and chairman of Duffy & Partners, Joe Duffy is one of the most respected and sought after creative directors and thought leaders on branding and design in the world. Joe's work includes brand and corporate identity development for some of the world's most admired brands, from Aveda to Coca-Cola to Sony to Jack in the Box to Susan G. Komen for the Cure. His work is regularly featured in leading marketing and design publications and exhibited around the world. In 2004 he founded Duffy & Partners as a new kind of branding and creativity company, partnering with clients and other firms in all communication disciplines. Also in 2004, he received the Medal from the AIGA for a lifetime of achievement in the field of visual communications. His first book--Brand Apart--was released in July 2005 and in 2006, he was recognized as one of the "Fast 50" most influential people in the future of business by Fast Company.
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Recent Comments | 8 Total
October 12, 2009 at 3:25pm by Rita P. Best
Great definition of "design." And the last sentence..."As a designer I see this as both an opportunity and a responsibility. The opportunity is to continue to use our craft wisely, to solve real business problems, to deliver a means to help people find products and services that are uniquely well suited to make their lives a little better every day. Getting there requires that designers and our clients keep things simple." Now there a statement and a process to live by!
October 13, 2009 at 9:51am by Michael Melnick
Design really is 'Meta' is every sense of the word. It does not apply to any one discipline or industry but rather as a process or approach that can be used in every field of life, business and everything in between.
It's also true that the work itself, not the process, is the ultimate measure for success. Yet, it's interesting to see how design and art have switched places with each other. Art used to be all about the final visual expression while design was focused on process. And today, successful contemporary art is measured mostly on the artistic concept and process as if the final outcome is not even relevant anymore. Unfortunately on the other hand, in the past couple of decades, design has become more and more associated with aesthetics and beauty.
I believe there is a global re-examination of design and its role in society and I would argue that one of our responsibilities as designers is not only to create desirable objects that work but also to communicate and educate non-designers and especially clients about the design process and its importance. Only this effort will truly Demystify design and award designers a place of honor in the decision making table.
October 13, 2009 at 9:51am by Michael Melnick
Design really is 'Meta' is every sense of the word. It does not apply to any one discipline or industry but rather as a process or approach that can be used in every field of life, business and everything in between.
It's also true that the work itself, not the process, is the ultimate measure for success. Yet, it's interesting to see how design and art have switched places with each other. Art used to be all about the final visual expression while design was focused on process. And today, successful contemporary art is measured mostly on the artistic concept and process as if the final outcome is not even relevant anymore. Unfortunately on the other hand, in the past couple of decades, design has become more and more associated with aesthetics and beauty.
I believe there is a global re-examination of design and its role in society and I would argue that one of our responsibilities as designers is not only to create desirable objects that work but also to communicate and educate non-designers and especially clients about the design process and its importance. Only this effort will truly Demystify design and award designers a place of honor in the decision making table.
October 14, 2009 at 11:42am by Miguel Cano
Simplicity appears to be a common mantra among designers. In case you missed it, The Dieline featured a piece titled, "Simplicity Rules." Here is a link to the piece: http://www.thedieline.com/blog/2009/10/simplicity-rules.html
October 17, 2009 at 8:02pm by Steve Portigal
I'm just generally uncomfortable with the trend/cliche of explaining process as a way of presenting services; we must explain what we do in a way that is relevant to those we are offering services to, rather than ask them to engage in understanding OUR process (let alone an idealization abstraction). That inward-looking aspect of design service consulting is a regular irritant for me :)
October 21, 2009 at 9:29am by George Inashvili
WooHoo - Amen brother! "join a great company that is an advocate of Design and work your butt off" - that's pretty much the best way to summarize it. Design is strategy itself.
October 21, 2009 at 9:32am by George Inashvili
WooHoo - Amen brother! "join a great company that is an advocate of Design and work your butt off" - that's pretty much the best way to summarize it. Design is strategy itself.
November 10, 2009 at 6:39am by Paul May
Thank you for sticking up for beauty. Design is denigrated in business because too many decision makers are uncomfortable with aesthetics. They're not sure how to measure beauty, and they distrust taste. It's easier for them to urge their designers to copy stuff that appears to work than to confront or embrace work that's new. We have to help people see that beauty and utility aren't opposites - they're two attributes of design.