Game system repairs are increasingly being performed by independent
repair shops, as manufacturers grow reluctant to repair consoles, even
ones under warranty.
Microsoft's recent decision to discontinue repairs for original
Xboxes no longer under warranty is merely a continuation of a trend. In
fact, many customers owning Xbox consoles had already taken their
business elsewhere, preferring to seek out independent repair shops
when their consoles began to fail – even while their units remained
under warranty. There are several reasons for this. In the case of the
Xbox, customers often ended up dissatisfied with manufacturer repairs,
service, or combinations thereof that were performed. This unfortunate
situation has become emblematic of an industry that is willing to
sacrifice long term customer satisfaction in favor of short term high
volume sales of their premium ticket consoles. In fact, many industry
insiders argue that game system repairs should properly be delegated to
independent repair shops, because maintenance, service, and repair is
certain to dangle over a manufacturer's profits like the proverbial
Damocles sword.
If so, then independent repair shops seem ready and able to fill any
"fix-my-game-please" void. Sooner or later, most of these games,
intricate circuitry and quality control or not, break. As for Xboxes,
these contraptions can become booby trapped with DREs, can suddenly
freeze up or overheat, begin incessant "call customer service" warnings
even prior to any trouble, or suddenly light up with "red light
syndrome" – a techno-plague laden with signal error that can mean
anything from general hardware failure (one red light) to the cancer of
overheating (two red lights) to the cursed "red ring of death" (three
red lights) to the flashing of four red lights – which ironically has
the simplest solution – tightening or replacing a loose cable. Sony PSP
game consoles and Playstation 2 and 3 repairs are somewhat similar
symptomatically, but can show their own quirkiness; such as the
mournful grinding wail sometimes heard with a sick Playstation 2 – a
sound more agonizing than a toenail being pulled out. "Fix my game
please, it's broken" is becoming a more common refrain, but fortunately
certified independent repair shops are there to keep those game
consoles working. When your Nintendo Wii won't let you load or eject
that tricky disc, at least there's somewhere your game can be taken to
-- if it's to become "good as new" again – at least for a while.
Jeff Gasner is with CPR-Cell Phone repair. The leader in Cell Phone
Repair and iPod repair offering cell phone repair services nationwide.
To learn more about cell phone repair, ipod repair, cell repair services visit Chicagocellrepair.com.
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