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What Comes First: Ads or PR?

BY Fast Company staffTue Jun 29, 2004 at 3:04 PM

Advertising is a hammer, and public relations is the nail, according to marketing guru Al Ries, author of The Fall of Advertising and the Rise of PR. What does that mean?

More than 50 advertising insiders and public relations executives found it important enough to scribble down these words during Ries' speech at Business Wire's Integrated Marketing Conference held at Reuters headquarters in New York's Times Square.

The translation: PR gives a product or brand credibility or engrains the brand's worth into the brains of consumers, while advertising further reinforces that credibility, Ries said. A company should put in the nail (PR), then take the hammer (advertising) to drive in the message.

Before listening to Ries, I never really gave any thought to the notion of which should come first: advertising or PR? Richard Badler, head of corporate communications at Unisys, backed Ries's notion during the conference. Badler shared with the audience a mission statement he wrote for his worldwide team that says, "Create and implement cutting-edge communications that drives the business forward."

It does make sense for a company launching a new brand to get the buzz out on the product through press releases, media events or rely on good old word of mouth instead of spending millions on an advertising campaign that may not give you the returns you expected.

One good example, Ries said, is Anheuser-Busch, whose marketing wins the top advertising awards yearly. Remember the Whazzup?! Campaign that had everyone, even non-beer drinkers saying the phrase? However, these creative ads have hardly helped bolster sales at the King of Beers. Another example is the cute chihuahua from the Taco Bell ads that would say "Te quiero Taco Bell?" The dog was great, but the sales at the restaurant remained lackluster, according to Ries.

Some companies focus more on advertising than on giving consumers a clue about the product. An even bigger problem is with so many ads on the air already, its hard for one to really make an impression. For me, I can maybe recall two or three recent ads, but that doesnt mean I have any plans to buy any of the products. The answer to the dilemma though as it was explained at the conference is for companies to do a better job at using public relations to help build the brands and using advertising to reinforce the message thats been publicized already.

How is PR treated at your company? Do you agree with PR being first before the advertising? Whats the solution?

Topics:

Management, advertising + PR, Al Ries, Richard Badler, Media, Advertising, Taco Bell Corp.


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Recent Comments | 4 Total

June 29, 2004 at 3:28pm by Seth Werkheiser

PR comes first! Well, at least in my little niche market (music news). We've been around three years and while we're not putting up the numbers of sites like MTVNews or anything, we got some reputable readers and decent numbers (decent enough for advertisers). We did all this through simple word of mouth, replying to every email, and working with bands and record labels. We haven't bought an ad yet ;)

June 29, 2004 at 6:15pm by Walt Kania

For my money, good PR will outdo good advertising every time. Why? I suspect most people rate the credibility of "advertising" about nine notches below what they hear on the news, in columns, or in newspapers.

What would you believe first? A commercial on TV, or what some correspondent says on Frontline. Or Hard Copy?

PR carries the implied endorsement or validation of some third party. Which advertising doesn't. No matter how clever or 'creative'.

June 29, 2004 at 9:43pm by Steve Rubel

I blogged the entire event live today. I thought it was ok, but I was incredulous that no one brought up blogs. When I asked Unisys exec about blogs, he seemed ambivalent.

June 30, 2004 at 10:37am by David Gust

Everything said about credibility by Walt is spot on. The endorsement from a trusted source carries a lot of weight.

PR is generally the only promotion that small companies and start-ups can afford. Necessity is the mother of invention. A clever twist of your actions, products or benefits into a newsworthy angle can yield reach equivalent to thousands in advertising dollar spending. Frequency is short-lived because PR (at least publicity) is based upon news.

PR takes time to work. One of Ries's long-established principles of marketing and positioning has been the advantage of being first to a market category. "Name the first man to solo across the Atlantic? Name the second". The definition of "to market" means the first to establish that position in the consumer's mind. If you rely purely on PR you telegraph your arrival to the market without the ability to firmly establish your leadership. You can find that your first-mover stature can be overcome by competitors who use Ries's "hammer and nail" approach. They establish leadership of a category in the minds of consumers faster than your grass roots campaign can spool up. A good idea with a million dollars is superior to a great idea with no cash (paraphrase of Ries).