The idea for this blog came to me after few bad experiences with various International organizations. It seems that no matter where you are, or what size organizations you deal with, bad service and bad quality products are becomming "the norm".

This is a blog where we will discuss issues such as:

• Total Quality Management 
• Customer Service/ CRM
• Human Resources Management
• Excellence Models such as: EFQM, Baldridge, etc.
• Business Process Re-engineering
• Leadership
• etc.

You are welcome to post your ideas, questions, and comments. Let's have fun while learning!