Calling a Spade a Spade

The buck stops with the leader.
Ultimately, they are accountable for the performance of the entire
system.  When something is not working, people often make excuses or 
avoid taking responsibility and just try to push through, typically
leading to further delays in productivity and to results. This is not a
luxury the leader has. So to maintain the integrity of the system, a
leader often has to point out the company’s standards that are not
being met and enforce a solution, or at least motivate another leader
within the system to generate a solution and be accountable to the
results. When a system is in overwhelm, standards often tend to decline
rather quickly as people rush through their processes, and it is
imperative that the leader step in, assist with solving the overwhelm
and then reset the standards and a new course of action. Recognizing
that standards are dropping and engaging staff in the conversation
about solutions happens from the top down.

Where do you set your standards?

How do you hold your team accountable?

Do you step in when you see standards not being upheld?

What is your process to resolve such an issue?

Take a look at Edge! A Leadership Story for provocative new approaches to bringing out your true inner leader.